What are the responsibilities and job description for the 5 Yrs Helpdesk Specialist Entry - Washington, DC (Onsite) position at CapitalTechSolutions Inc?
Role : Helpdesk Specialist EntryClient : DC GovernmentLocation : Washington DC (Onsite)Job Description : Responsibilities : Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.Ability to understand and maintain inventory management.Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, emails, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.Interacts with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.Simulates or recreates user problems to resolve operating difficulties.Recommends systems modifications to reduce user problems.Knowledge of Office 365.Ability to maintain users accounts in Active Directory.Job Type : ContractPay : $23.00 - $25.00 per hourShift : 8 hour shiftExperience : Must be able to lift 20 lb : 1 year (Preferred)1-5 yrs. diagnosing and resolving end user compute : 4 years (Preferred)1-5 yrs. providing second-tier support to end users : 1 year (Preferred)1-5 yrs. documenting, tracking, and monitoring end user : 1 year (Preferred)Resolving issues & troubleshooting issues to supervisor : 1 year (Preferred)Ability to communicate issues and work in team environment : 6 years (Preferred)Ability to Commute : Washington, DC 20001 (Preferred)Work Location : In person#J-18808-Ljbffr
Salary : $23 - $25
