What are the responsibilities and job description for the Voice and Data Communications Engineer position at CapitalTechSolutions Inc?
Job Details
TITLE: Voice and Data Communications Engineer
LOCATION: Washington DC/ Hybrid
MINIMUM EDUCATION: Bachelor s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 5 Year
INTERVIEWS: Either webcam or In person
Short Job Description:
Voice and Data Communications Engineer
Complete Description:
As part of the client technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading the client telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices. Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email Monitoring and maintaining of client Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (client) using remedy Portal ticketing system. Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products. Managing Helpdesk Tickets of Telecom related issues using Zendesk. Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure. Maintain Voice network cabling closets and cable location inventory.
Responsibilities:
Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards. Develops, operates, and maintains voice, wireless, video, and data communications systems. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
Skills:
- Experience developing, operating and maintaining voice, wireless video, and data comm. Systems 1-5 years Required
- Experience providing direction for communications activities related to large comm. Networks 1-5 years Required
- Bachelor s degree in IT or related field or equivalent experience Required
