What are the responsibilities and job description for the Operations Manager position at Capitol Bridge Health Services?
Capitol Bridge Health Services is currently looking to hire an Operations Manager for our Bogalusa, LA site. The role is on-site and the manager will be responsible for leading, coaching, developing and mentoring a team of operations supervisors. The manager will also be responsible for leading the site to reach goals and key performance indicators. The manager will report to Sr Site Operations Manager.
Essential Duties and Responsibilities:
- Provide oversight and day-to-day management of program demands including customer requirements, business processes, systems, budget, and operations to ensure performance metrics are met
- Manage individual and team activities, workload, and priorities in support of departmental objectives with responsibility for results, including costs, quality, timeliness and effectiveness
- Monitor and maintain employee documentation and projects such as timesheets, employee information, attendance tracking, disciplinary action, terminations, coaching, and adherence to policy
- Communicate relevant performance trends, patterns, and issues to project/analytics staff and organization hierarchy regularly and in a timely fashion
- Frequently interact with employees, customers, and/or functional peer group managers by communicating, attending, and participating in meetings
- Effectively communicate and support the company's/program's vision and goals to your team and peers
- Contribute to the review, update, and documentation of standard operating procedures while making recommendations for improvement
- Analyze data and reports to determine root cause of poor performance and implement mitigation efforts to improve performance while following International Organization for Standardization (ISO) best practices and processes
- Develop teams through coaching, motivation, delegation, performance evaluation, addressing behavioral/interaction issues, accountability, and (when necessary) timely administration of progressive discipline and terminations
- Perform other duties as assigned by leadership
Minimum Requirements:
- Bachelor's degree or equivalent combination of education, work experience considered in lieu of degree required
- At least three (3) years of people management experience required
- At least five (5) years of experience in related field required
- Demonstrated history of strong leadership, professionalism, communication, listening, analysis, and problem-solving skills
- Excellent organizational skills
- Proficient in Microsoft Office
- Ability to be flexible in work schedule to meet changing business needs, deadlines, and priorities
Physical Requirements: