What are the responsibilities and job description for the Customer Service Representative position at Capitol Coffee?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills and a customer-centric attitude, with the ability to handle various tasks in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, ensuring high-quality service at all times.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Handle outbound calling to follow up on customer inquiries or feedback.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to resolve issues and improve overall customer satisfaction.
- Demonstrate excellent phone etiquette while managing multiple calls efficiently.
- Process cash handling transactions accurately while adhering to company policies.
- Assist in sales efforts by identifying opportunities for upselling products or services during customer interactions.
- Support multilingual customers by providing assistance in their preferred language when applicable.
Qualifications
- Previous experience in customer support or a related office environment is preferred.
- Strong verbal communication skills in English; bilingual or multilingual abilities are a plus.
- Proficient in using computer systems and software for data entry and record keeping.
- Demonstrated ability to handle cash transactions accurately and responsibly.
- Excellent phone etiquette with the ability to engage customers effectively.
- A proactive approach to problem-solving with strong attention to detail.
- Ability to work independently as well as part of a team in a dynamic environment.
- Flexibility to adapt to changing priorities and customer needs.
Join us as we strive to provide outstanding service and support our valued customers!
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Greensboro, NC 27407 (Preferred)
Ability to Relocate:
- Greensboro, NC 27407: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $18
