Full-Time Concierge

Now Hiring: Full-Time Concierge

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and professionalism are key? If so, we want you on our team!

About the Role

As a Concierge, you will be the welcoming face of the community, ensuring residents, guests, and prospects have a seamless and enjoyable experience. From maintaining a pristine lobby to assisting with packages and responding to resident requests, you will play a vital role in creating a warm and inviting atmosphere.

What You'll Do

• Provide outstanding customer service, adhering to Capitol Concierge Inc. standards.
• Keep the front desk, lobby, and entryways clean and organized.
• Perform light housekeeping tasks such as dusting, sweeping entryways, and cleaning glass doors.
• Maintain community refreshment areas (coffee, water, continental breakfast, etc.).
• Answer phones, provide information, forward calls, and take messages as needed.
• Sign for, track, and distribute packages to residents.
• Accept and log service requests from residents.
• Monitor and manage visitor parking and issue parking passes (if applicable).
• Handle resident noise complaints after leasing office hours.
• Contact emergency services when necessary (fire, medical, or police assistance).
• Track and inspect community amenity areas, especially when rented by residents.
• Other duties as assigned by the supervisor.

What We’re Looking For

To succeed in this role, you should have:

Education & Experience:

• High School Diploma required; Bachelor's Degree preferred.
• 3 years of experience in hospitality, customer service, or a related field preferred.

Skills & Qualities:

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional, polished, and customer-focused demeanor.
• Ability to follow instructions and handle constructive feedback.
• Detail-oriented, efficient, and able to work independently and as part of a team.
• Problem-solving mindset with analytical skills.

Tech Savvy?

• Proficiency in Microsoft Office Suite (2013 ).
• Knowledge of Building Link/Key Link is a plus.

Dress Code: (Polished, pressed, clean cut)

Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

What We Offer

We believe in taking care of our team members. Full-time employees enjoy:

• Paid Time Off (PTO) for vacation, personal, and sick leave.
• Company-paid life insurance ($35K for Concierges, $50K for management).
• Comprehensive healthcare (Medical, Dental, and Vision) with a 100% employer-paid option.
• HRA Clarity Card ($250 company-paid with medical enrollment).
• Voluntary benefits (Short-term & Long-term disability, supplemental life insurance).
• Flexible Spending Account.
• Education Assistance Program.
• 401(k) retirement plan.

Part-time employees also receive:

• Sick leave.
• 401(k) retirement plan.

Join Us!

Be part of a company that values excellence and service. Apply today and start making a difference!