What are the responsibilities and job description for the On-Call Concierge position at Capitol Concierge?
We are seeking flexible and reliable On-Call Concierges to join our team. This role is ideal for individuals who can work on short notice and are available to pick up at least one shift per week. Shifts include daytime, evening, overnight, and weekend hours. The On-Call Concierge will provide exceptional service during emergency shifts, covering staff who are no longer able to fulfill their shift. Strong communication, problem-solving, and customer service skills are essential. If you thrive in a fast-paced environment and enjoy adapting to different situations, we encourage you to apply!
As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents.
Responsibilities:
- Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards
- Adhere to the CCI Standard Operating Procedures
- Ensuring the lobby, entry ways, and front desk is clean and organized at all times
- General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc.
- Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc.
- Answering the telephone, providing information, forwarding calls and taking messages when necessary
- Routinely inspect community amenity areas for trash, cleanliness, and lighting
- Signing for deliveries and packages and tracking on the community Package Log
- Distributing and assisting residents with packages
- Accepting service requests from residents and logging appropriately
- Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards
- When necessary, issuing keys to residents or other associates.
- Monitoring visitor parking areas and issuing parking passes (if applicable)
- Receive and distribute dry cleaning to residents (if applicable)
- Track, monitor and inspect amenity areas when rented by residents
- Handle noise complaints presented by residents after normal leasing office business hours
- Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention
- Other tasks as assigned by supervisor
- Flexibility in schedule is a must
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.
Education
High School Graduate, Bachelor’s Degree preferred.
Professional Experience
3 years’ experience in Hospitality/Customer Service or related field preferred.
Skills
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.
Education
High School Graduate, Bachelor’s Degree preferred.
Professional Experience
3 years’ experience in Hospitality/Customer Service or related field preferred.
Skills
- Ability to read, analyze and interpret all forms of information
- Excellent written and verbal communication skills
- Ability to accept and learn from constructive criticism
- Must be well organized
- Must be detail oriented
- Must be team oriented but able to work independently on occasion
- Must demonstrate tact and diplomacy
- Ability to prioritize tasks
- Ability to multi-task
- Must be efficient
- Must possess strong analytical and problem solving skills
- Ability to follow oral and written instructions
Computer skills:
- Proficient Computer Knowledge required
- Microsoft Office Suite 2013 and above
- Building Link/Key Link knowledge is a plus
Dress Code: (Polished, pressed, clean cut)
Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.
Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.
Company Benefits:
Full time employees only
- Paid Time Off (PTO) – to be used for vacation, personal and sick leave
- Company paid life insurance $35K for Concierges and $50k for management
- Healthcare including Medical, Dental, and Vision including a 100% employer paid option.
- HRA Clarity Card - $250 company paid (with medical insurance enrollment only)
- Voluntary, employee-paid Short-term and Long-term disability
- Employee-paid Supplemental life insurance
- Flexible Spending Account
- Education Assistance Program
- 401k retirement plan
Part-time employees
- Sick leave
- 401k retirement plan
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $35,000 - $50,000