What are the responsibilities and job description for the Concierge & Admin position at Capitol Hill Club?
Job Details
Description
Summary:
Provide exceptional customer service by greeting Members, Guests and Callers. Interacts with guests on a daily basis and provides courteous and efficient service pertaining to any needs they may have. Answers questions concerning and/or giving directions to meeting rooms or events held in the Club.
Support the Membership and Marketing Department by providing Marketing and Merchandise support to the Membership Director.
This position is part time and scheduled during in-session weeks, per Congress calendar
Essential Functions:
- Greets Members and Guests promptly and courteously
- Directs Members and Guests to various areas of the Club
- Assists in Special Requests made by Members and Guests
- Administers Guest Passes and Guest Book
- Announce Congressional Voting Bells over Intercom System
- Oversees the Lobby and ensures that area is clean and neat
- Maintains Coat Check and Lost and Found
- Creates great first and last impressions
- Security reports any security issues to management immediately
- Coordinates Merchandise processing, upkeep and inventory including gift cards
- Assists with updates to Club Website
- Updates Daily Event Board and magnetic board
- Other Duties as Assigned
Specific Job Knowledge, Skills, Physical Demands and Abilities:
- Requires good communication skills, both verbal and written
- Must possess good computational ability
- Must be proficient in Microsoft Office Word, Excel, Outlook and PowerPoint
- Requires manual dexterity to use and operate all necessary equipment.
- Talking and hearing occur continuously in the process of communication with guests, supervisors, and other employees
- Must be able to sit at a desk for up to 8 hours of the day.
- Must be able to lift up to 25lbs., occasionally
PLEASE NOTE: MUST BE VACCINATED TO BE CONSIDERED
Capitol Hill Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Qualifications
