What are the responsibilities and job description for the Resident Services Manager position at Capitol Lakes?
Overview
Capitol Lakes is a vibrant Continuing Care Retirement Community (CCRC), conveniently located in the heart of downtown Madison. Capitol Lakes offers flexible scheduling and work life balance, preceptor program/career development opportunities, and PayActiv (daily pay option).
The Resident Services Manager will support the Assisted Living Administrator in the administration, management, and operations of the Assisted Living and Memory Care facilities and Community Based Residential Facility (CBRF) programs in accordance with all applicable laws, regulations, and community policies and procedures.
About You
- We are only evaluating current employees at this time*
Capitol Lakes is a vibrant Continuing Care Retirement Community (CCRC), conveniently located in the heart of downtown Madison. Capitol Lakes offers flexible scheduling and work life balance, preceptor program/career development opportunities, and PayActiv (daily pay option).
The Resident Services Manager will support the Assisted Living Administrator in the administration, management, and operations of the Assisted Living and Memory Care facilities and Community Based Residential Facility (CBRF) programs in accordance with all applicable laws, regulations, and community policies and procedures.
About You
- Minimum 2 years’ experience in an assisted living or senior living facility or nursing home. Prior progressive leadership experience in a similar setting including budgeting, performance management, discipline, program development, and management of employees.
- Ability to organize, delegate, and manage tasks, communicate effectively and resolve complaints and concerns, perform multiple functions simultaneously, function effectively with interruptions, and make effective decisions.
- Knowledge of medication administration, infection control, fire and life safety, documentation best practices and development/use of service plans.
- Working knowledge of assisted living facility practices and procedures, state and federal privacy laws, state and federal operations regulations, and OSHA.
- Computer skills, including proficiency in Microsoft Office programs and clinical software programs, and other relevant business applications.
- 90% Subsidized Medical/Dental/Vision with HSA or FSA options
- Group life insurance
- Generous PTO (paid time off) plan
- 401k with employer match
- Employer-contributed retirement plan
- Free on-site meals
- Educational Reimbursement program
- Access to on-site fitness center w/pool
- Free Employee Wellness classes
- Employer paid Life Assistance Program
- Discounted downtown parking or bus passes
- Employee Referral Bonus Program
- PayActiv (early wage access)
