Technician - JOB ID# 13057

Position Type:
Support Staff/Technician

Date Posted:
3/7/2025

Location:
Various

Date Available:
ASAP

Closing Date:
03/14/2025

Position Purpose
Under the guidance of the Information Technology Manager, provide hardware, software and networking
technical support to Capitol Region Education Council (CREC) and member school districts.

Essential Job Functions

• Provide front line technology support for hardware, software and end user requests.
• Assist staff, faculty and students with the use of technology.
• Follow policy and procedures for creating and modifying user accounts.
• Identifies and repairs component problems on technology equipment.
• Install and support software according to CREC’s policies and procedures.
• Install and support classroom computers, iPads, Chromebooks, office workstations and

peripherals.

• Assist with cleaning and inventorying technology equipment.
• Utilize CREC’s help desk ticketing system to identify and service user requests.
• Work with suppliers and contracted services that support repair activities.
• Resolve tickets representing staff-generated technical requests of problems and troubleshoots

technical and process issues.

• Collaborate with other technology staff to diagnose, problem solve and resolve technical issues.
• Follows CREC policies and administrative regulations, particularly around data confidentiality and

the safe, legal and ethical use of digital information and technology.

• Maintain awareness, knowledge, and skills in the latest trends in information technology by

participating in department provided training opportunities and by seeking to keep abreast of
trends in the technology.

Additional Duties

• Performs other related duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all
inclusive of every task or responsibility.
Equipment

• Uses standard office equipment such as computers, copy machines, fax machines, and

telephones.

• Will be required to service, support and use a variety of technology equipment including:

computers, printers, iPads, Chromebooks, Smart Boards, projectors, smart phones, and copiers.
Travel Requirements
Periodic travel to and from locations across Connecticut is required

• The employee will be required to provide his/her own transportation (mileage reimbursement is

provided)

Knowledge, Skills and Abilities
- Understanding of computer hardware - desktops, laptops, printers, smartphones, etc.

• Understanding of business desktop applications such as Microsoft Office as well as software that

is specific to education such as the Google suite.

• Basic understanding of network infrastructure such as UPS, servers, routers, switches, content

filters, spam filtering, wireless access points and infrastructure cabling.

• Understanding of Windows computer operating systems, macOS, iOS and ChromeOS and

enterprise management systems.

• Experience with building, assembling, repairing desktop and laptop computers.
• Understanding of wireless technologies in an enterprise environment.
• Experience with help desk ticketing systems.
• Excellent follow-up, communication, interpersonal skills and customer service skills are required.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to establish and maintain cooperative working relationships.
• Ability to work with a diverse group of individuals.
• Ability to maintain confidentiality.
• Ability to learn new operations, procedures, processes and user of equipment.
• Capable of independent problem solving, research and troubleshooting.
• Good organizational, scheduling, and time management skills are required with the ability to

multitask and prioritize multiple responsibilities.

• The position requires a high level of independence at times as well as the ability to work as a

member of a high performing team.
Physical and Mental Demands, Work Hazards
Work is performed mostly in office and school settings.
Hand-eye coordination is necessary to operate computers and various types of office equipment.
The employee must occasionally lift and/or move up to 50 pounds.

Qualification Profile
High School Diploma or GED
At least six months of experience working on a Helpdesk, in Information Technology or similar
technical function is preferred
Customer focused and committed to providing high quality customer service for all users
Conscientious about fully completing tasks accurately. Demonstrates ownership and initiative
towards achieving quality results
General understanding of information technology related concepts which include:
Personal Computers – Laptops, desktops, tablets, Chromebooks.

• Computer peripherals – printers, docking stations, monitors.
• Smart phones
• Networks
• Network infrastructure
• Server technology
• Client operating Systems
• Software packages
• Patch management
• Cloud services (i.e. Google Suite, Office 365)
• Office equipment
• Video conferencing
• Cybersecurity
• Content management solutions

To access the job description and salary range please click https://www.crec.org/careers/jobs.php