Account Maintenance Specialist

Capitol Services is currently seeking an Account Maintenance Specialist to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role: You will be working in our Austin, TX location responsible for managing and maintaining customer account and client relations records and providing customer support. This role involves working full-time, Monday through Friday.

What you will do:

• Set up, maintain, and manage customer accounts and client relations records
• Correctly enter, verify, and update client information in Capitol Services’ internal systems
• Compile, format, proofread, and consolidate marketing and business databases
• Review files, records, and other documents to obtain information to respond as sales and marketing support
• Communicate with clients, coworkers, and others in a timely, effective, and professional manner
• Communicate with clients, coworkers, and others to answer questions, disseminate information, take orders, and address complaints

Who you are:

• Preferred: You have experience in data-entry. You have CRM experience, including Salesforce.
• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You are attentive to detail in data-entry and exhibit a reasonable sense of urgency.
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Exceptional team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Technical competencies: You are proficient in Microsoft software (e.g., Outlook, Word, and Excel) and have experience interacting with Adobe PDF documents.
• Reliable: You are able to work during our regular business hours at your assigned location. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Office environment: You are able to remain in a stationary position 75% of the time.

What we offer you:

• $22.00 hourly rate
• 100% employer-paid medical, dental, and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
• Access to building fitness center
• Office team events and learning development opportunities

Please apply with your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our:

Website: https://www.capitolservices.com/

Twitter: https://twitter.com/CapitolServices

Facebook: https://www.facebook.com/CapitolServices/

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO):

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Employee Polygraph Protection Act (EPPA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Family and Medical Leave Act (FMLA):

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Please review our Privacy Policy, available at https://www.capitolservices.com/privacy-policy/ for information on our practices regarding your personal information

Capitol Services participates in E-Verify:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Salary : $22