Student Life Specialist

About Capitol Technology University

Capitol Technology University is the only independent university in Maryland dedicated to engineering, computer science, information technology and management of technology. Founded in 1927, Capitol Technology University is a regionally accredited institution offering associate, bachelor's, master's and doctorate degrees, as well as professional development training and certificates. The university's 52-acre campus is located in Laurel, Maryland, a suburban setting midway between Washington, DC and Baltimore. Capitol Technology University blends academic excellence with practical learning experiences that prepare students for a range of challenging and competitive careers.

POSITION SUMMARY:

Under the general supervision of the Dean of Students, the Student Life Specialist is responsible for providing a high level of support for the functions of the Office of Student Life including: Student Accommodations, Student ID Cards, Conduct, Career Services, Advising, Student Success Center, and Parking.

Key Responsibilities:

• Assist with Right Start Planning Days including scheduling students, reserving rooms and resources, coordinating with IT Services, and proctoring exams.
• Effectively use the student information system to prepare both mail and email communications to students on a variety of issues including student accommodations, conduct, and Dean of Student holds 
• Effectively use the student information system to enter in student information and gather information for report generation.
• Effectively use Microsoft Word to prepare mail merge documents for mail, email, or meeting support.  
• Serve as front-line person in the Office of Student Life responding professionally and courteously in person and through email and telephone communications to all inquiries from constituents, i.e. students, parents, faculty, administrative and support staff. 
• Develop knowledge of university policy and procedure related to university communications, student events, orientation, and student training in order to respond to frequently asked questions.
• Verify charges, payments, adjustments made to department credit card and prepare monthly bill for payment with supporting documentation.
• Draft and document typical communications to support Student Life, Residence Life and the Conduct Facilitator. 
• Assemble mailings to support Student Life events including room assignments, career events, and orientation.
• Assist with event and meeting planning by scheduling meetings, distributing invitations, collecting and documenting RSVPs, ordering food, reserving rooms and resources, providing check-in support, taking notes, providing set-up and clean up support, transcribing and distributing minutes. 
• Provide support to the Dean of Students and minimal support to the Director of Student Life and Residential Services by composing and preparing routine correspondence for signature and independently preparing recurring reports for review.
• Provide support to the Office of Student Life by maintaining a calendar and scheduling appointments, maintaining a variety of files and records, ordering various supplies on an ad-hoc basis, troubleshooting office technology and coordinating with IT for any repairs or service to office technology.
• Format data from surveys and database queries and distribute to key staff.
• Perform such other duties as may be assigned.

Position Qualifications:

• Must have a strong knowledge of Excel, Word, PowerPoint and ability to both learn and effectively operate the Jenzabar database.
• Two or more years of professional experience in general office practices
• Must have a customer service focus and positive disposition.
• Must be able to work independently and possess proactive thinking/planning.
• Must be able to maintain confidential information.
• Must be able to adapt, learn new tasks/duties/assignments and be flexible.
• Excellent written and oral communication skills
• Must be flexible and open to changing demands and business decisions
• Possess strong problem solving skills in addition to detail focus
• BS/BA preferred

Physical Demands

There are limited physical demands; however, this position requires sitting occasionally for extended periods of time, and repetitive motions for tasks such as operating a computer mouse and keyboard, and hearing and speaking on the telephone.  The candidate must be able to pull, bend, grasp, and occasionally lift up to 20 lbs. with or without accommodation.

Equal Employment Opportunity

Capitol Technology University is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. As stated in our Equal Employment Policy, part of our commitment to a diverse and inclusive workforce, Capitol Technology University provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion or similar philosophical beliefs, disability, marital and civil union status, age, genetic information, veteran status, personal political views or any personal attribute or characteristic that is protected by applicable local, state or federal laws.