What are the responsibilities and job description for the Hotel Front Desk Agent (Part-time) 2 days a week (Saturday AM and Thursday PM) position at CAPITOLA HOTEL?
Front Desk Agent Job Summary:
Capitola Hotel is seeking a friendly front desk agent to join our concierge service team.
The ideal candidate will join a dedicated team that service guests at a high level in a small boutique hotel environment. In this position, you will provide friendly, efficient and hospitable services at the front desk. You are responsible for prompt and courteous guest check-in and checkout, take reservations, direct calls, and address all guest questions and concerns. You must be personable and have exceptional communication skills.
Front Desk Agent Job Duties and Responsibilities:
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Secure guest payment for room charges and other fees as required
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Be responsible for all email communications during your work shift
- Answer phone and book reservations
- Inform guests of hotel amenities and offerings
- Be knowledgeable and up-to-date on all types of room accommodations and hotel availability
- Provide guest with local information on restaurants recommendations, experiences and, activities, etc.
- Follow Front Desk Checklist for required duties and timeliness
- Work closely with supervisor and other departments to fulfill guest needs
- Run daily reports and various clerical tasks as needed
- Maintain a clean and tidy workspace at all times
Front Desk Agent Requirements and Qualifications:
- Be a team player and have a can-do attitude
- Ensure prompt and courteous service to guests for exceptional experience
- Organized, efficient and detail-oriented
- Ability to maintain calm, polite, and patient in stressful situations - Must have professional phone demeanor
- Excellent communications skills, verbal and written
- Prior experience in hospitality industry or customer service required
- Computer literate and proficient using Mac computers
- High school diploma or GED equivalent required
If this is the perfect fit for you, email your resume to us ASAP.
- All candidates must have at least three references available upon request
- Shifts can vary from 8:00 am -3:00 pm or 2:00-10:00 pm on weekdays or weekends
- Sign on bonus available after 90 days of employment
Salary:
Job Types: Part-time
Work Remotely
- No
Job Type: Part-time
Pay: $18.00 - $18.50 per hour
Expected hours: 13 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $18 - $19