Front Desk / Gift Shop Worker

Job Title: Front Desk/Gift Shop

Department: Hotel Ops

Reports to: Front Desk Supervisor / Front Office Manager

Capon Springs and Farms is looking for enthusiastic, detail-oriented team players to join our Front Desk/Gift Shop staff. As the first point of contact, you will help create a pleasant and memorable stay for our guests by providing outstanding customer service and setting a positive tone for the guests’ experience.

Capon Springs and Farms proudly offers a rich history, steeped in tradition and a commitment to our guests and co-workers. We invite you to learn more about our culture and company at www.caponsprings.net.

Key Areas of Responsibility:

• Greets guests and completes the check-in process by inputting and retrieving information from the computer system, confirming pertinent information including guest contact information, number of guests, and room assignments.

• Directs guests to their rooms by showing the location on the resort map.

• Maintains knowledge of the resort’s amenities, services, policies, menus/mealtimes, and area attractions.

• Responds to guests’ request/concerns and relays information to appropriate department.

• Completes check out procedures, computes bills, collects payment, and closes out guest accounts upon completion of stay.

• Maintains knowledge of front desks standard operating procedures.

• Performs administrative tasks such as sending and receiving faxes, making copies, and sending e-mail correspondence.

• Assist guests with purchases in the gift shop, processes transactions using cash, check, or credit/debit cards or by transferring purchases onto the guest bill using the POS system.

• Maintains the appearance of the gift shop, unpacks and stocks new merchandise, and rotates inventory on shelves.

• Other duties as assigned by the Front Office Manager

Education:

• High School diploma or equivalent is preferred.

• Associates degree or higher is a plus.

Experience:

• One year of office/clerical or customer service experience is preferred.

• Retail, Front Desk, or Hospitality experience is a plus.

Knowledge and Characteristics:

• Excellent communication and customer service skills required.

• Knowledge of MS Office, email and internet.

• Ability to operate basic office equipment and POS system.

• Must have good organizational and multitasking abilities and problem-solving skills.

• Ability to lift up to 20 lbs.

• Ability to accurately handle cash, check, and debit/credit transactions.

• Ability to count and provide correct change.

• Ability to work a flexible schedule based on department and company needs including weekends, evenings, and holidays.

• Ability to move in a full range of motion and be able to stand or sit for extended periods of time.

Terms of Employment:

This is a seasonal position from mid-April through mid-November. Days will vary, but will include some evening, weekend, and holiday work, and potential overtime during the peak season. This is an hourly position and can be full or part-time. Work will be indoors in a controlled environment.

This job description is not intended to and does not create a contract or offer of employment. If hired, employment will be on an at-will basis and can be terminated by either party.

Rev. 03/2023

Job Types: Full-time, Part-time, Seasonal

Pay: From $12.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Ability to Relocate:

• High View, WV 26808: Relocate before starting work (Required)

Work Location: In person

Salary : $12