OAG - Child Support | Regional Field Investigator (Investigator IV) |

Job Description

GENERAL DESCRIPTION

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve.

Under the direction of the Regional Director, conducts in-depth investigations and examinations of alleged violations of criminal, state, and federal child support laws, court orders, and agreements. Documents and performs security surveys for all field offices in the region. Investigates and prepares child support criminal offense reports and prepares prosecutorial packages for presentation to District Attorneys, U.S. Attorneys, or other prosecutors. Testifies in court proceedings. Facilitates the serving of process papers and the execution of arrest warrants, capias, and writs of attachment. Performs other duties as requested by the Regional Director and / or Senior Regional Attorney.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https : / / ers.texas.gov / Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS

Conducts in-depth investigations of alleged violations of criminal, state and federal child support laws, court orders and agreements

Prepares and submits child support prosecutorial packages to county, state, and federal prosecuting attorneys

Implements extraordinary enforcement remedies pursuant to mandated directives such as Criminal Non-Support, Evaders, Capias Round-Ups, and Field Asset Searches

Conducts background investigations and may utilize National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC) records

Facilitates the serving of process papers and the execution of arrest warrants, capias, and writs of attachment

Performs field surveillance to determine assets, employment status and residence of subjects

Maintains extensive liaison network with local, state and federal law enforcement and prosecution officials

Prepares, organizes, and maintains records, correspondence and reports

Closely interacts with management and staff to meet goals and objectives using efficient work processes

May serve as a Notary Public

Responds to complex inquires and complaints from customers

Explains Child Support Program policies, procedures, and regulations

Negotiates and presents out-of-court settlements and agreements to OAG legal counsel

Attends court as needed

Serves as the regional subject matter expert for locate resources and investigations

Documents all actions taken

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and / or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications :

MINIMUM QUALIFICATIONS

Education : Graduation from high school or equivalent

Education : Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis : full-time Texas Child Support program, customer service, investigations, or law enforcement

Experience : Two (2) years of full-time experience working in the following (or closely related) fields : conducting complex desktop and / or field investigations

Knowledge of investigative principles, techniques, and procedures

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in using a computer for word processing and data entry / retrieval

Skill in training and / or supervising others

Skill in conducting interviews, investigations, surveys, inspections, and examinations

Skill in interpreting and applying laws and regulations

Skill in evaluating findings

Skill in preparing concise, complete reports and in testifying at hearings and other court proceedings

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS

Education : graduation from an accredited four-year college or university

Experience : conducting child support investigations, in collections and using locate resources and techniques, as a Child Support Officer or an equivalent position in a IV-D agency or private sector

Other Language : ability to proficiently read, write, and speak Spanish

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http : / / www.hr.sao.state.tx.us / Compensation / MilitaryCrosswalk / MOSC_InspectorsandInvestigators.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER