What are the responsibilities and job description for the TDHCA - Compliance & Regulations Administrative Assistant position at CAPPS, Inc.?

Job Description

Manufactured Housing, Compliance & Regulations Division

GENERAL DESCRIPTION :

Performs advanced journey-level administrative work in the Compliance and Regulations Unit in the Manufactured Housing Division. The Compliance Analyst acts in a non-supervisory capacity, by coordinating internal administrative support including disseminating information, developing filing systems, and preparing and editing reports and documents. May serve as a lead worker providing direction to others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES :

Handle fingerprint matching and renaming.
Handle scanning and renaming of licensing files.
Act as the back up to the Licensing Analyst.
Reply to licensing emails and voicemails as needed.
Provides interpretations of licensing requirements and other information applicable to various agency
Handle all aspects of the Licensing Education Class (LEC).
Handle routine and difficult calls related the LEC.
Opening and sending cases to the field office.
Processing Criminal History License Suspensions and Updates
Working specific cases for warranty related issues.
Assist with drafting Notices of Violations, Consent Orders, and Final Orders.
Assist with replying to phone calls and emails.
Assist with or perform database developments, enhancements, and testing.
Handles confidential materials / matters including criminal history reports.
Keeps the Supervisor and Manager informed of all Section matters.
Performs other job-related duties as assigned.

Qualifications :

EDUCATION / EXPERIENCE :

Experience in customer service, clerical, administrative or technical support work. Graduation from a two-year college is generally preferred. Experience and education may be substituted for one another

KNOWLEDGE, SKILLS AND ABILITIES :

Knowledge of office practices; of administrative and technical procedures; and of applicable policies, administrative codes, and statutes.

Ability to respond to public inquiries in a timely manner; to implement administrative and technical procedures; to interpret applicable laws, rules, regulations, policies, and procedures; to communicate effectively; and to train others.

Ability to coordinate workload and train personnel.

Ability to handle confidential matters and maintain confidentiality.

Ability to conduct extensive research.

Ability to be able to multi-task daily with multiple priorities.

Ability to direct workload to meet section objectives.

Ability to assist with the development of section and department plans, goals and objectives.

Ability to provide friendly, caring service to customers.

Skill in the use of standard office equipment, computers, and computer software.

Ability to work independently with limited supervision.

Ability to keep complex records and prepare accurate reports from statistical and / or technical information.

Ability to take initiative.

PHYSICAL REQUIREMENTS :

This classification functions in a standard office environment. Ability to drive and travel as needed. Will need to move about the office to access file cabinets, use office machinery, attend meetings in various offices and conference rooms, etc. Must be able to communicate and exchange accurate information via phone, computer, and in person. Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic, and various media formats. Must be able to work non-standard hours including the ability to work beyond 40 hours per week as needed and in compliance with the FLSA.

The employee must be able to lift and / or carry up to 10 pounds. Must be able to push and / or pull up to 10 lbs.

OTHER

Must be willing to work in a non-smoking environment and adhere to all applicable Department safety rules and policies. Must be able to pass a DPS background check. Must be willing to work overtime if necessary.

IMPORTANT INFORMATION FOR THE CANDIDATE :

Official transcripts or other minimum requirement validations will be requested of final applicants.

Criminal background checks will be conducted before an offer of employment is extended.

We fully recognize, honor and enforce the Uniformed Services Employment and Reemployment Rights Act (USERRA) and encourage opportunities to hire Veterans, Reservists and Guardsmen.

Males born on or after January 1, 1960, between the ages of 18-26, will be required to present proof of Selective Service System registration on the first day of employment or proof of exemption from Selective Service registration requirement.

The U.S. Immigration Reform and Control Act of 1986 requires new employees to present proof of identity and eligibility to work in the United States. Failure to provide this information within the required timeframe will result in the offer being rescinded.

Thank you for considering employment at the Texas Department of Housing and Community Affairs! The Texas Department of Housing and Community Affairs is an Equal Employment Opportunity employer.

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TDHCA - Compliance & Regulations Administrative Assistant

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