Job Description
Position Title :
Director II (Assistant Director, CTS Network Engineering)
Class / Group : 1621 / B27
Military Occupation Specialty Code :
N / A
Fair Labor Standards Act Status :
Exempt
Number of Vacancies :
Division / Section :
COO / Program Operations / CTS Network Engineering
Salary Range :
8333.00 - $10,833.33 / monthly
Duration : Regular
Hours Worked Weekly :
Work Schedule :
This position may be eligible for flexible work hours and / or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.
Travel : Limited
Work Location :
Central / Austin, Texas 78756
Web site :
https : / / dir.texas.gov /
Refer Inquiries to :
People and Culture Office
Telephone : How To Apply :
- Select "Apply Online" to apply for the job at https : / / capps.taleo.net / careersection / ex / jobsearch.ftl?lang=en
- You must create a CAPPS Career Section candidate profile or be logged in to apply.
- Update your profile and apply for the job by navigating through the pages and steps.
- Once ready, select "Submit" on the "Review and Submit" page.
- If you have problems accessing the CAPPS Career Section, please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.
Special Instructions :
Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.Interview Place / Time :
Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration :
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship :
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call [redacted] to request reasonable accommodation.
What We Do
We are a technology agency powered by people.
DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.
DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans.
Position Summary
When a publicly funded organization requires voice, data, wireless, video, internet and managed services for network optimization and voice and / or data network management, DIR's Communications Technology Services team makes procuring these services easy and cost-effective. DIR contracts with vendors to provide telecommunications and managed services. Since pricing is negotiated with the full volume buying power of the State of Texas, we can provide highly competitive rates and service levels for the products and services we offer.
This position performs advanced (senior-level) managerial work in guiding project initiatives for the Communications Technology Services (CTS) Network Engineering department. Manages the efforts of network engineering staff (including contractors as required) in the design, development, implementation, and operation of data, and voice networks. Oversees the development of network policies; guidelines, procedures, rules, and regulations; establishing priorities, and standards for determining network requirements in support of meeting established goals and objectives. Works closely with all agencies to ensure customer expectations are met or exceeded, and communicates effectively with vendors, agencies, management, and DIR staff. Coordinates and evaluates engineering activities and reports on accomplishments. Maintains documentation for the DIR engineering department. Assists the Director of CTS / CCTS Program Operations in establishing strategic plans, goals, and objectives in support of specific division activities. Works under the direction of the Director of CTS / CCTS Program Operations with minimal supervision, and extensive latitude for initiative and independent judgment.
Oversees the daily activities of the CTS Network Engineering department and initiatives including DNS functions to meet division goals and objectives on time and within budget. Researches and provides recommendations to the Director regarding the maintenance, monitoring and operations of all network engineering tasks. Plans, assigns, and supervises the work of department staff and contractors. Provides direction, guidance and hands-on assistance as needed. Oversees hiring process, assessment of training needs and opportunities, development of employee annual performance goals and conducts timely performance evaluations.Determines network engineering operational requirements to meet the needs and expectations of state agencies and other governmental entities. Monitors the network to ensure network issues are resolved promptly.Provides support of post-implementation reviews of projects, tracks and reports status of performance related to work orders and service level agreements.Produces routine operational reports regularly and assists in the preparation of special and annual reports, as necessary. Assists in the preparation of the network engineering operating budgets as required. Ensures network, equipment, and site configuration documentation, is developed, and maintained.Confers and interacts with staff on operational and / or customer service issues. Works closely with division staff and the customer care organization to ensure customer expectations are met or exceeded.Works closely with agencies, vendors, and service providers to ensure timely trouble resolution.Represents the agency or department at business meetings, conferences, seminars, or on boards, panels, and committees as required.Performs other work-related duties as assigned.Qualifications : Education
Graduation from a four-year college or university with major coursework in computer science, management information systems, telecommunications, or related field.Additional work-related experience may be substituted for education on a year-for-year basisHigh-school diploma or equivalent certificate required.Experience and Training Required
Minimum of four (4) years of network engineering experience working with voice and data networks in a Cisco environment.Minimum of three (3) years of experience managing network infrastructure in an ISP or similar environment.Minimum of two (2) years of experience in executing operational and network engineering initiatives in a lead or management role.Experience and Training Preferred
Cisco Certification i.e., CCNA, CCNP, CCIEExperience in network design, architecture, and troubleshootingExperience with working for or with a network service providerExperience with Network Performance Monitoring and TroubleshootingExperience working with inside and Outside Plant FiberExperience managing network deployment projectsKnowledge and experience with Carrier Ethernet and MPLS networksExperience in interacting with, preparing, and delivering presentations to, internal and external customers at the executive or officer levels within state / local governmentsExperience in developing and working with public-private sector collaborativesExperience working with governmental agencies and programsExperience in public speakingExperience in working with Outside Plant FiberKnowledge, Skills, and Abilities
Knowledge of technology trends and practicesExcellent written and oral communication skillsDemonstrated strong client relationship skillsStrong interpersonal skills and attention to detailStrong leadership and mentorship skills.Skill in planning, organizing, and supervising or coordinating work efforts of staff and contractorsSkill in project management, planning, and innovationSkill in managing multiple projects with competing prioritiesSkill in building and leading project teams and other group initiativesSkill in managing, coordinating, and overseeing the efforts of othersSkill influencing others to perform their jobs in a timely, accurate, and effective manner.Ability to effectively lead and manage a team; includes motivating team members, driving individual and team productivity, providing guidance and direction, setting clear expectations, having difficult conversations, and making difficult decisions.Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.Ability to quickly master new subjectsAbility to exercise creativity, flexibility, and resourcefulnessAbility to understand, follow and convey brief oral and / or written instructions.Ability to communicate both verbally and in writing, in a clear and concise manner.Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.Ability to work under pressure and exacting schedules to complete assigned tasks.Ability to work a flexible schedule to meet required deadlines.Ability to comply with all agency policy and applicable laws.Ability to comply with all applicable safety rules, regulations, and standards.Computer Skills
Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred), diagramming / flowchart (Visio).Other Requirements
Regular and punctual attendance at the workplace.Criminal background check.Working Conditions
Frequent use of computers, copiers, printers, and telephones.Frequent standing, walking, sitting, listening, and talking.Frequent work under stress, as a team member, and in direct contact with others.Occasional bending, stooping, lifting, and climbing.
Salary : $8,333 - $10,833
