What are the responsibilities and job description for the TDI-Systems Administrator IV position at CAPPS?

Job Description

Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you're looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers' compensation system, and educate and protect consumers.

You'll love the benefits of working at TDI :
Flexible work schedules.
Hybrid work schedule, if applicable.
Work-life-balance.
96 hours of accrued vacation a year.
96 hours of accrued sick leave a year.
20 holidays every year.
Career advancement opportunities.
Free parking.
Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

Working at TDI offers many benefits. TDI is a qualifying organization for the Federal Public Service Loan Forgiveness Program. TDI also offers a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas. TDI is located at the Barbara Jordan Building at 1601 Congress Ave in Austin. The innovative structure is part of the state's Capitol Complex project.

Before you apply :

Learn about our selection process, our military employment preference, and licensing and credential requirements.

Systems Analyst IV

This position performs highly complex (senior-level) computer systems analysis work. IT duties including liaison duties associated with vendors who provide IT services for state of Texas government. This position interacts with the Texas Department of Information Resources and vendors under state contract including those under DIR. This position also helps facilitate other IT services including, procurement, change management, project management, production control, release management, and asset management for configuration items and software. This position works under limited supervision with considerable latitude for the use of initiative and independent judgment.

This position :

Ticket management including requests, incidents, renewals, projects, and changes for IT services much related to applications, server, network, and software as a service.

Liaison duties between internal customers and external vendors for IT services.

Software evaluation and procurement including quotes, requisitions, purchase orders, approvals, verification of receipt, tracking, and renewal notifications.

Change duties for monitoring and control of agency and vendor changes such as patching, scheduling, and maintenance windows.

Major Incident Response Team duties to make sure those impacted are notified and kept informed of system wide outages.

Follow up duties include root cause analysis and lessons learned.

Performs other duties as assigned.

Qualifications :

This position requires :

Graduation from an accredited four-year college or university with CIS, MIS or related degree.

At least three years of systems administration work within an enterprise IT environment.

Note| Substitution Language : Education and experience may be substituted for one another on a year-for-year basis.

Additional job details :

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Preferences for this position include :

ITIL certification

Ticketing system experience such as ServiceNow.

Change and Release experience.

Application job scheduler experience.

Texas government experience especially STS or DCS.

This position requires demonstrated knowledge of :

State laws, rules, procedures, and regulations relevant to job requirements.

IT services including, incident, request, change, and release using the ITIL framework.

Office systems including print and mail services.

Contractor or Vendor management.

This position requires demonstrated skill in :

Problem solving and critical thinking.

Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

This position requires the demonstrated ability to :

Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

Maintain the confidentiality of sensitive information.

Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

Work both independently and as a team player.

Veterans

Get help translating your military work experience and training courses into civilian job terms, qualifications / requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a veteran's preference, you must submit the following documents, as applicable, with your application.

Copy of the DD-214; member #4.

Statement of compensation from the Veteran's Administration or

Copy of the DD1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following : 255A, 782X, ISM, 0671

Click or copy and paste the following link into your browser to access Military Crosswalk information :

https : / / hr.sao.texas.gov / Compensation / MilitaryCrosswalk / MOSC_InformationTechnology.pdf

How to apply :

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas :

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.

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