TPWD - Customer Service Representative I (Front Desk - Fluctuating Hours)

Job Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE :

All applications must contain complete job histories, which includes job title, dates of employment (month / year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time / temporary / seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS : Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https : / / capps.taleo.net / careersection / ex / jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES :

Job Classification

Service

Military Specialty

Customer Service Representative I-V

Army

15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V

Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard

YN, PERS

Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1

• More information on military occupational specialty codes can be found below :

https : / / www.onetonline.org / crosswalk / MOC /

https : / / hr.sao.texas.gov / Compensation / MilitaryCrosswalk / MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE :

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https : / / tpwd.texas.gov / jobs / veterans / .

Required forms that will need to be attached with application for Military Employment Preference :

Documentation must be attached to the application before military preference can be granted.

BENEFITS :

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K / 457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT : Cathy Hughes, (936) 365-2201

PHYSICAL WORK ADDRESS : Lake Livingston State Park, 300 State Park Road 65, Livingston, Texas 77351

GENERAL DESCRIPTION :

Under the direction of the Office Manager, this position is responsible for performing entry-level customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Lake Livingston State Park. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE : Position may fluctuate between full-time / part-time hours based on operational needs.

Qualifications :

MINIMUM QUALIFICATIONS :

Education :

Graduation from High School or GED.

Experience :

One year of experience in general clerical, cash handling or customer service.

Licensure :

Must possess a valid State driver's license or be willing to obtain one within 30 days of hire.

PREFERRED QUALIFICATIONS :

Experience :

Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese.

KNOWLEDGE, SKILLS AND ABILITIES :

Skill in handling a high-volume front desk

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS :

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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