What are the responsibilities and job description for the TPWD - Customer Service Representative II position at CAPPS?
Job Description
TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE :
All applications must contain complete job histories, which includes job title, dates of employment (month / year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.
Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time / temporary / seasonal experience. If this information is not submitted, your application will be considered incomplete.
Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS : Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https : / / capps.taleo.net / careersection / ex / jobsearch.ftl?lang=en
MILITARY OCCUPATIONAL SPECIALTY CODES :
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
- More information on military occupational specialty codes can be found below :
https : / / www.onetonline.org / crosswalk / MOC / https : / / hr.sao.texas.gov / Compensation / MilitaryCrosswalk / MilitaryCrosswalkGuide.pdf
MILITARY EMPLOYMENT PREFERENCE : If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https : / / tpwd.texas.gov / jobs / veterans / .
Required forms that will need to be attached with application for Military Employment Preference :
1. Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
4. Spouse of a member of the US Armed Forces / Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.
5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
BENEFITS :
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K / 457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
HIRING CONTACT : Lt. David Prieto, (713) 691-9054
PHYSICAL WORK ADDRESS : Law enforcement Region 5 San Antonio Regional Office, 2391 NE Loop 410 Suite 409, San Antonio, TX 78217
GENERAL DESCRIPTION
Under the direction of the Lieutenant, Game Warden, this position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Qualifications :
MINIMUM QUALIFICATIONS
Education :
Graduation from High School or GED.
Experience :
Four years experience in customer service, clerical or administrative support work.
Licensure :
Applicant must possess a valid class "C" Texas driver's license.
KNOWLEDGE, SKILLS AND ABILITIES
Skill in managing several projects simultaneously
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
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