What are the responsibilities and job description for the Customer Service Representative position at Capstone Insurance Group?
At Capstone Insurance Group, we strive to provide exceptional customer service with a personal touch, deeply rooted in our commitment to the Coon Rapids, Minnesota community. As a Customer Service Representative, you will be an integral part of our team, engaging directly with customers to ensure their satisfaction and loyalty. Our hybrid remote model offers flexibility while maintaining a connection to our local presence. With a focus on creating a positive experience for each customer, you will address inquiries, resolve issues, and deliver solutions that meet our clients' needs. Your role is crucial in enhancing the reputation of Capstone Insurance Group as a customer-focused and reliable partner. Join us in cultivating a welcoming and proactive service approach that sets new standards in the insurance industry.
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Parental Leave
Flexible Schedule
Work from Home
Disability Insurance
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Ensure high levels of customer satisfaction through proactive support and development of strong client relationships.
Respond promptly and effectively to a wide variety of customer inquiries via phone, email, and chat.
Work collaboratively with team members and stakeholders to resolve client issues promptly.
Continuously seek opportunities to improve client experiences and suggest enhancements.
Accurately document all customer interactions and maintain detailed records for reference and analysis.
Stay knowledgeable about our product suite and services to provide accurate information to clients.
Identify areas for improvement in operational processes and suggest solutions.
Requirement
Education : High school diploma or equivalent required; additional training or certification in customer service is a plus.
Experience : Proven experience in a customer service role, preferably in the insurance industry.
Communication Skills : Strong verbal and written communication skills are essential.
Problem-Solving : Must possess excellent problem-solving abilities and a keen attention to detail.
Interpersonal Skills : Ability to build positive relationships with clients and colleagues.
Tech-Savvy : Proficiency in CRM software and Microsoft Office Suite.
Adaptability : Comfortable working in a hybrid remote environment, balancing in-office and remote tasks effectively.
Team Oriented : Ability to work collaboratively within a team to achieve common goals.
Customer Focused : Strong focus on providing exceptional customer service and satisfaction.
Salary : $40,000 - $55,000
