What are the responsibilities and job description for the Insurance Customer Service Expert position at Capstone Insurance Group?
Job Description
Capstone Insurance Group, a leader in providing exceptional insurance solutions, is excited to offer a unique opportunity for an Insurance Customer Service Expert in Andover, Minnesota. This hybrid remote position blends the flexibility of working from home with the direct community connection of our Andover office. We are looking for a positive and customer-focused individual to join our vibrant team, enhancing our client experience one interaction at a time. As the face of Capstone Insurance Group to our valued customers, you will play a crucial role in delivering outstanding service and solutions, ensuring our clients feel informed, cared for, and understood in every engagement. Our ideal candidate will bring energy, professionalism, and an inviting spirit to the workplace, both virtually and in-person.
Salary: $55000.00 - $70000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Hands on Training
Parental Leave
Disability Insurance
Life Insurance
Career Growth Opportunities
Responsibilities
Client Interaction: Engage warmly with policyholders to understand and address their insurance queries and concerns.
Problem Solving: Provide effective solutions and guidance to ensure client satisfaction and retention.
Policy Assistance: Aid clients in understanding their policies, explaining coverages, and making necessary adjustments.
Issue Resolution: Promptly resolve policyholder issues by liaising with underwriters and claims departments.
Relationship Building: Cultivate lasting relationships with clients to foster trust and loyalty.
Feedback Management: Collect feedback from clients to improve service processes and client satisfaction.
Requirements
Licensing: Active Minnesota Property & Casualty License.
Experience: Prior experience in customer service, especially in the insurance industry.
Communication Skills: Strong verbal and written communication skills.
Customer Service: Demonstrated dedication to providing excellent customer experiences.
Problem-Solving: Ability to efficiently address and resolve customer issues.
Adaptability: Comfortable working in a hybrid environment, balancing in-office and remote duties.
Team Collaboration: Skills in working collaboratively with team members to ensure customer satisfaction.
Technical Proficiency: Familiarity with CRM tools and insurance-related software systems.
Salary : $55,000 - $70,000
