Demo

Virtual Property Adjuster

Capstone ISG Inc
Virginia, VA Full Time
POSTED ON 3/24/2025
AVAILABLE BEFORE 4/23/2025

Job Description

Job Description

Description :

Capstone ISG is one of the nation's fastest growing Independent Adjustment firms. As we

continue to grow our business, we look for people who offer inspiration and have a strong

internal drive for results. Our team members are focused on customer service and are

dedicated to making Capstone a fun and rewarding place to work.

Our Virtual Services unit specializes in adjusting low- to moderate complexity residential or

commercial property claims. Our focus is high quality claim investigation and resolution in a

fraction of the time. We're seeking a conscientious individual with high attention to detail,

excellent decision-making, ability to work well under pressure, solid organizational and time

management skills to balance diverse tasks in a standard work day. Come grow with us!

MANDATORY PAID 30-DAY, IN-PERSON TRAINING IN CHARLOTTE, NC – ACCOMMODATIONS AND TRAVEL PROVIDED.

Benefits Include :

  • Fully remote, work from home position; equipment provided.
  • Competitive salary with annual raises
  • Quarterly performance bonuses
  • Medical, Dental, Vision
  • 401(k)
  • Short- and Long-Term Disability
  • Life Insurance
  • Sick, Vacation and Holiday Pay
  • Fitness Membership Reimbursement
  • Company paid training

Primary Responsibilities :

  • Conduct virtual investigations to resolve 1st- and 3rd-party, residential and commercial
  • property claims in an accelerated format.

  • Use imagery and video technology to collaborate with onsite vendors and insureds to
  • identify and document damage.

  • Examine and apply claims forms, policies and endorsements, client instructions, and
  • other records to determine coverage and client exposure.

  • Prepare repair / rebuild estimates using Xactimate software.
  • Handle content inventories to include moderate to complex pricing analysis and
  • prepare claim inventory reports.

  • Prepare reports by collecting and summarizing information as required by client.
  • www.capstoneisg.com

  • Negotiate settlement of claims under the direction of the Claims Manager or
  • Supervisor.

  • Keep the client and the insured informed about the claim status with clear, timely, and
  • accurate written / oral communication.

    Other Responsibilities :

  • Recognize subrogation situations and initiate appropriate action.
  • Maintain professional and technical knowledge through continuing education.
  • Maintain company reputation and integrity of work product by complying with federal
  • and state regulations and service standards.

  • Maintain adjuster license(s) when required.
  • Participate in special projects or perform duties in other areas if requested.
  • Requirements :

  • Proven ability to work independently in a virtual / remote environment.
  • Ability to work in a high volume, fast-paced environment managing multiple tasks.
  • Exceptional attention to detail.
  • Excellent discipline with organizational, time management, and prioritization skills.
  • Excellent written / verbal communication, negotiation, and interpersonal skills.
  • Effective analytical and problem-solving skills necessary to make decisions and resolve
  • conflict.

  • Ability to provide excellent service to policyholders and clients.
  • Ability to efficiently operate a computer and related claims and business software.
  • Bilingual and / or prior military experience are a plus.
  • Preferred Qualifications :

  • Bachelor’s degree, or equivalent combination of education and experience.
  • Proficiency in using Xactimate and other relevant software for estimating.
  • Experience in a related field : property claims experience, construction, restoration, mitigation.
  • Physical Demand Requirements :

    The physical requirements associated with the position are limited. Repetitive tasks

    associated with typing, note taking, telephonic communication and operating standard

    office equipment are required.

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