What are the responsibilities and job description for the Compliance Tracking Admin position at Capstone Logistics, LLC?

Shift : Compensation :

25.00 / Hour

Compliance Tracking Admin

PRINCIPAL ACCOUNTABILITIES :

Provide training and support to new and existing Compliance Tracking users (partners, vendors, carriers, agents, etc.)
Monitor request for support and identify trends and opportunities for improvement
Provide timely responses to users requesting assistance (typically less than 1 hour)

JOB SUMMARY :

Provide training and general day to day support for Clients / Vendors / Carriers / Capstone Assocites using the Compliance Tracking Tool.

Process new user applications creating user profiles and modifying settings as required.

Configure violations, exemptions, vendor #s, permissions, etc.

Investigate partner / internal issues and follow through until completion.

Triage and resolve software / hardware issues notified from the field.

Support Tier 1 with their unresolved issues and hold Tier 3 responsible for execution through effective prioritization on incident / bug remediation.

Participate in weekly client calls giving updates on issues and relaying inbound requests up to the Product Owner.

Lead & support new client or site onboarding efforts – host demos, training sessions, create / provide process documentation, etc.

Monitor and track telephone and email requests for assistance, identifying target areas for improvement.

Prepare / Assist in preparation of weekly / monthly reports

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

Salary : $25

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Job openings at Capstone Logistics, LLC

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