Assistant General Manager - Morgan View

Job Title: Assistant General Manager

Reports To: General Manager

Location:  Morgan State University - Morgan View 

FLSA Status: Non-Exempt  

Summary

Under the direct supervision of the General Manager, the Assistant General Manager is responsible for overseeing all tasks associated with accounts receivable, residents’ accounts, front desk operations, opening/closing procedures, and human resource functions for the site. The Assistant General Manager may be responsible for areas including, but not limited to fiscal oversight; licensing; plans development, implementation, oversight; and supervision of full-time employees. This position required serving in an on-call duty rotation. 

Essential Duties and Responsibilities:

• Oversee all resident accounts, current and past, including daily deposits/batch entry, correspondence, collections, electronic payment processing, entering license fee/non-license fee charges, record keeping, NSF and chargeback follow up, damage billing, and responding to resident inquiries
• Coordinate the financial aid deferment process with residents, as well as the financial aid payment process.
• Create, document, and follow up on Personal Payment Plans for residents unable to meet payment deadlines as outlined in the housing licenses
• Responsible for entire collections process including all communications to residents and guarantors, collections account filing, and other means to ensure overall delinquency rate remains low.  
• Submit regular reports to supervisor regarding delinquency rate.  
• Recruit, select, train, supervise, and evaluate staff members
• Coordinate human resource function for employees including pre-employment screening, new hire processing, and on-going benefits functions.
• Oversee customer service functions of office including maintaining a pleasant environment, training all staff that assist customers, and designing procedures to ensure success. 
• Participate in quarterly meetings with stakeholders as needed.
• Participates in 24-hour facilities maintenance emergency response rotation while documenting incidents. Being on duty requires a 30-minute response radius of the community.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Bachelor’s degree in business or related field.
• Two (2) years of full-time experience in student housing operations, property management or similar field.
• Supervisory experience of full-time staff members.
• A willingness to learn and lead project-based administrative operations. 
• Experience with crisis management and on-call responsibilities.
• Knowledge of Microsoft Outlook, Excel and Word as well as basic typing skills.  
• Knowledge of administrative operations including budgets, personnel, facilities, assignments, accounts payable, and billing.
• Must possess strong interpersonal, communication (oral and written) skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines effectively.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

This is not an employment contract.

Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.