Assistant General Manager of Leasing - SDSU Fraternity Row

Job Title: Assistant General Manager of Leasing

Reports To: General Manager

Location: Sam Diego State University - Fraternity Row

FLSA Status: Exempt

Company Information:

Capstone On-Campus Management (COCM) is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. We are looking for an experienced Assistant Director of Marketing and Leasing who wants to create a team atmosphere, gets along well with others while getting the job done for our residents in a timely and professional manner. If you are looking for a career, where there are opportunities for bonuses, with a good benefits program within a terrific company, please send your resume to recruitment@cocm.com. Prior to official offer and hiring, candidate must consent and pass drug screening and background check.

Summary:

The Assistant General Manager of Leasing works under the direction of General Manager. The primary responsibilities are customer relations/service, overseeing leasing efforts, site-marketing programs, and events within the building. This position includes overseeing tasks associated with housing assignments, accounts receivable, and residents’ accounts. 

Description of Duties: 

Marketing:

• Coordinate and design marketing promotions including, but not limited to, email/e-blasts, print ads, internet ads, social media content, and follow-up, with the student consumer in mind. 
• Collaborate with management to update and maintain the website on a regular basis. 
• Curate and monitor on-line reviews and marketing efforts 
• Maintain and perform upkeep of the tour route to ensure curb side appeal.
• Complete all lease applications and participate in the verification of application within 24 hours (excluding closed workdays).
• Follow up on all leads within 24 hours.
• Oversee distribution of all marketing materials for the community.
• Monitors renewals. Distributes and follow-up on renewal notices.
• Create and implement a Strategic Marketing Plan, recognizing that it is a fluid plan that can change or evolve quickly.

Leasing/Resident Retention:

• Maintains a professional, yet friendly, atmosphere in the leasing offices, front desk, and other areas where prospective residents and current residents meet; engage and interact.
• Inspects “market ready” vacancies daily to ensure cleanliness; In addition to submitting work orders as needed to maintenance staff. 
• Opens and closes the model(s) daily, ensuring it/they are ready to show each morning and fully closed each evening. 
• Answers incoming phone calls and manages each call accordingly, whether it is a client call, irate resident, service request, etc. 
• Greet prospective residents, qualifies, determines needs and preferences, and professionally presents the community while communicating features and benefits. 
• Maintains awareness of local market conditions and trends. Contributes ideas for marketing the community and for improving resident and staff satisfaction. Conduct market surveys and shop competitive communities. 
• Occasionally perform external market outreach at nearby businesses, organizations, etc. 
• Maintain rosters with application and resident data. Report Prospect and leasing data as requested.
• Assists with housing assignment process. 
• Follow up with prospective residents in a timely manner.
• Secure new resident documentation and signature(s) on appropriate paperwork before move-in. Orient new residents to the community.

Resident Retention / Customer Service:

• Responsible for creating and implementing a comprehensive student success and engagement program for our residents. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in business, marketing, or related field.
• 2-3 years of relevant experience in multi-family or student housing leasing.
• Strong oral and written communication skills. 
• Must be able to operate a multi-line telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and various community software, such as We Chat, What’s App, etc. 
• Experience in the Student Housing field is preferred.
• Willingness to get the job done correctly.
• Team player and willing to assist in other areas when not as busy with leasing.
• Some evening and weekend work is necessary.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced, with the leasing season being the busiest. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an employment contract

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.