Business Office Manager - Thurgood Marshall Hall

Job Title: Business Office Manager 

Reports To: Assistant General Manager

Location: Morgan State University – Thurgood Marshall Hall

FLSA Status: Non-Exempt 

Company Information

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary

The Business Office Manager is responsible for greeting visitors, processing invoices, answering and directing telephone calls, processing mail, and performs other clerical tasks such as typing, filing, copying and faxing. Responsibilities also include coordination of resident amenities programs such as processing of packages and deliveries and key check-out.

Essential Duties and Responsibilities: 

• Answers incoming telephone calls determines purpose of calls, and forwards calls to appropriate personnel.
• Takes and delivers complete messages or transfers calls to voice mail when appropriate personnel are unavailable.  
• Answers questions about organization and provides callers with address, directions, and other information.  
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.  
• Monitors visitor access. 
• Receives, sorts, and routes mail; checks in student mail and packages and contacts students.  
• Processes outgoing mail.  
• Reconcile invoices and receipts using various software systems.
• Operates office machines such as computers, video monitoring systems, security gate access, and copier/printer/fax machine.  
• Orders, receives, and maintains office supplies.
• Creates and prints fax cover sheets, memos, and other documents when necessary.  
• Receives payments, issues receipts, and facilitates deposit process.  
• Coordinate and monitor spare key and lock-out process. Conduct daily audits of electronic key boxes and coordinate follow-up for missing keys.  
• Assists in maintaining accurate and complete student records/files.  
• Assist with administering of satisfaction email related to completed work orders.  
• Relay information in a timely manner to residents and staff as needed.  
• Performs other clerical duties as needed, such as filing, photocopying, and collating.  
• Other duties as assigned.  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• High school diploma or GED.  
• One to two years of clerical experience.  
• One to two years of customer service experience 
• Must be proficient in Microsoft Office (Word, Excel and E-mail)
• Must be a team player, we all must work together as we strive to provide the best service possible for our customers.   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an employment contract.

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.