What are the responsibilities and job description for the Desk Assistant - SDSU Fraternity Row position at Capstone on Campus Management LLC?
Position Title: Desk Assistant - Student Position
Supervisor Titles: Assistant General Manager of Leasing
Location of Position: San Diego State University - Fraternity Row
FLSA Status: Student Non-Exempt Part-Time
Summary:
The Desk Assistant is responsible for answering phones, maintain communication between customers and the management staff, leasing and touring, problem solving, checking out equipment, sort and distribute mail, conducting move-in and move-outs, walking units, assisting with administrative tasks.
Essential Duties and Responsibilities:
- Work assigned office/desk shifts.
- Filing, organizing and other administrative tasks
- Always remain at office/desk area unless a task and/or request require them to be elsewhere in the community (e.g. property tour, lock-out, on campus)
- Answer the telephone and email messages
- Give tours and answer various questions regarding the leasing process.
- Communicate with professional staff and campus partners as needed
- Assist residents locked out of assigned apartment/room
- Input maintenance order requests
- Secure the office/desk area.
- Greet residents or visitors, answer general questions.
- Display professionalism, initiative, and flexibility when interacting with guests, housing staff, and all University personnel.
- Assure courteous handling of all guest issues and complaints
- Assist Resident Assistants with housing questions or protocol at the front desk
- Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma.
- Current student at San Diego State University
- Demonstrate proficiency in verbal communication.
- Possess strong customer service skills.
- Must have troubleshooting and diagnostic skills.
Work Hours
Works up to 20-hours a week.
Work Environment
The work environment characteristics described here are representative of those an employee counters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Customer Service
The successful candidate will possess the skills to provide a quality customer experience (to include exhibiting a high level of customer service; greeting customers, visitors and community members in a friendly and inviting manner). The successful candidate must possess a positive and helpful personality, excellent listening skills, a clear and understandable speaking voice, presentation skills, the ability and willingness to learn and retain information, remain organized and multitask, and pay attention to detail. The successful candidate will also have the desire to help people and the ability to effectively communicate orally and in writing with staff, students, and upper management (both internally and externally). Commitment, dedication, reliability, punctuality, integrity, and competency with computers and the internet are essential.
This is not an employment contract.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.
To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.
