Desk Assistant (Student Position)

Job Title: Desk Assistant (Student Position)

Reports To: Office Coordinator and Assistant Director of Licensing and Marketing

Location: California State University San Marcos - University Village Apartments (UVA), The Quad and North Commons

Compensation: $17.00 per hour. Position not eligible for benefits.

FLSA Status: Student Non-Exempt

Summary:

Duties include answering phones, maintain communication between residents, and the management staff, leasing and touring, problem-solving, checking out equipment, sort and distribute mail, conducting move-in and move-outs, attend and assist with Discover CSUSM, walking units, assisting with administrative tasks.

Essential Duties and Responsibilities: 

• Maintaining confidentiality in all matters concerning student/staff discipline and any other matters.
• Always remain in the office unless required to be elsewhere in the community.
• Answering the phones and e-mails professionally.
• Assist RAs with housing questions or protocol at the front desk.
• Respond to inquiries and emergencies from guests, campus police, and other University personnel as requested.
• Give tours and answer various questions regarding the leasing process.
• Checking out equipment from the office area.
• Sorting resident mail and packages.
• Assisting with resident move-in and move-out tasks and responsibilities. 
• Assisting residents with work order requests.
• Adhering to employment schedule and dress code.
• Enforcing policies/procedures of the residence halls and the university (including campus, state, and federal regulations).
• Other tasks as assigned.  

The staff may be called on to perform additional responsibilities as needed.  Staff is required to assist during emergencies such as power outages, storms, fires, etc.  As much advance warning as possible for these situations will be given, but staff should be understanding and flexible during emergency situations.   After proper training, staff will be responsible for assisting professional staff in working uncovered office shifts and emergency situations, and all other items as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma.
• Must be enrolled to CSUSM for eligibility. Enrollment requirement to be reviewed with the hiring manager.
• Hold a minimum of 2.5 GPA.
• Possess strong communication skills (oral and written), computer competency/skills (Word, Excel, etc.).
• Possess strong customer service skills.
• Ability to move/lift up to 30lbs.
• Must have troubleshooting and diagnostic skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. 

Time Commitments

Approximately 10-25 hours a week; varied work week may include weekends and late shift work. Due to varied work schedule availability, taking summer classes is not advised. Work varied office hours to coincide with the front desk schedule. All shifts may be on a rotating basis between UVA/Quad/North Commons staff members. Your work schedule may vary on a day-to-day basis. The designated supervisor must be made aware of in advance other activities that require time away from the community. This includes outside employment, membership in campus clubs/organizations, etc.  The expectation is that the Desk Assistant job is the priority over other outside commitments.  The UVA will not schedule around outside work commitments in scheduling for this position. Students must fill out a leave request and submit the completed form to their Supervisor, 30 days in advance.

This is not employment contract.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.