Marketing Assistant (Student Position)

Job Title: Marketing Assistant (Student Position)

Reports To: Associate Director of Housing

Location: The Towers at the City College of New York

Compensation: See compensation summary

FLSA Status: Student Non-Exempt 

Summary

The Marketing Assistant (MA) is a student position. This position is supervised by the Associate Director,  the Assistant Director(s), and second to the Director of Housing and Residence Life.  As a representative of The Towers at CCNY staff, the Marketing Assistant is responsible assisting with marketing efforts and for positively contributing to a high-quality living experience for our residents.

Essential Duties and Responsibilities

The responsibilities of a Marketing Assistant are many and varied. This position description is a general statement of duties and does not specifically cover every responsibility and expectation of the position, and other duties may be assigned as needed.  Major responsibilities include:

Administrative Responsibilities:

• Will have an understanding that the required number of office hours may fluctuate depending on the need of the Office.
• Attend/oversee various Marketing Events, including, but not limited to Open Houses throughout the CUNY/NON-CUNY System
• Responsible for creating promotional content like flyers, posters, videos or newsletters.
• Maintain and update all social media platforms.
• Oversee resident satisfaction efforts such as conducting research for desired amenities and associated costs, overseeing surveys, and resident appreciation events
• Create and continuously update a NON-CUNY contact/liaison database of institutions for marketing opportunities.
• Maintain and update the Marketing Assistant Manual. 
• Track the effectiveness of marketing efforts using data to make informe decisions. 
• Assist with the training of Office Assistants and Resident Assistants as tour guides; ensure ‘tour’ room(s) are coordinated for best showing.
• Customer Service – may assist the office with returning calls and inquiries on their behalf.
• Serves as a backup to the Office Coordinator or Office Assistant at times of absence in that role. 
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Collaborate or coordinate with other department teams, such as the residence life team or student organizations on campus.

Community Development:

• Foster an environment in which people’s rights and differences are respected.
• Have a working knowledge of the terms and conditions for residential living.
• Serve as a positive role model by conducting self maturely and responsibly in the presence of residents, both within and away from The Towers, and abiding by the standards set forth in the CCNY Code of Conduct and The Towers Rules and Regulations, including The Towers Resident Handbook.
• Maintain confidentiality 

Time Commitment:

• Participate in bi-weekly individual meetings with supervisor(s).
• Establish and implement a personal skill development plan with supervisor(s).
• Receive prior approval from supervisor(s) for any involvement in time commitments outside of academics.  Other than personal welfare, only academic requirements shall take priority over MA job duties and responsibilities.
• Receive prior approval from supervisor(s) for additional employment beyond the MA position (not to exceed ten hours per week).
• Assist and be present for the Move-In and Move-Out Processes at the start and end of each semester and other periods as determined by the supervisor. 
• Involved in an overnight weeknight and weekend duty rotation shared among staff members.

Duty:

• Perform in a weekly On-Call Duty Rotation, with the understanding that you will be on duty up to one full week (Monday-Monday). On-call could include holidays such as Christmas, Thanksgiving, etc. Duty will be split on a rotating basis with the Office Coordinator and the Senior Resident Assistant. 
• Always carry the Professional Duty Phone on your person while on duty. 
• Answer calls from the Resident Assistants while on duty and respond in person to these situations as necessary.
• Depending on the situation, contact the appropriate authorities, such as maintenance, upper-level management, law enforcement in a timely manner.
• Enforce Towers Policies and confront policy violations.
• Assist with emergency evacuation procedures.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) required.
• Currently enrolled full-time student at CCNY (12 undergraduate credits or 9 graduate credits) or a current Towers resident, enrolled in 12 undergraduate credits or 9 graduate credits at a CUNY school.  
• Have a minimum cumulative grade point average of 2.5 or higher at the time of application and maintain this minimum GPA during the entire employment period. 
• Must be in good financial and judicial standing with The Towers, as well as their academic institution, at the start of the employment period and maintain good financial and judicial standing throughout the employment period
• Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situation
• Have knowledge of Microsoft Word, Excel and Outlook.
• Ability to operate basic office equipment including photocopier, fax, and telephone.  Basic typing and computer skills.

Work Hours

Work five (15) hours per week in a designated office location during the entire employment period.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

The Marketing Assistant will work ten (10) hour each week for a a single room accommodation within a 3-bedroom apartment (estimated worth $20,000 per year). If the Marketing Assistant resigns or is terminated from the position, they must vacate their room and move out of The Towers within three business days. If eligible to reside at The Towers, they may sign a new Housing License Agreement and relocate to the new housing assignment within three business days of the end of employment. Marketing Assistant will work the remaining five (5) hours at a rate of $16.50 per hour (maximum of five (5) hours each week).

Note, some types of financial aid may be affected by and should be researched before accepting the position.  Capstone On-Campus Management (COCM) and The City College of New York (CCNY) are not responsible for any financial aid jeopardized by acceptance of the MA position.

This position begins June 1, 2025, and ends May 31, 2026. Contract end date may be negotiable with extenuating circumstances such as graduation.

If you are unable to submit an application because of incompatible assistive technology or a disability, please COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.