Resident Assistant (Morgan View at Morgan State University)

Job Title: Resident Assistant (Student Position) 

Reports To: Resident Director 

Location: Morgan View Apartments at Morgan State University  

Compensation: See summary below 

FLSA Status: Student Non-Exempt Part-Time 

Company Information: 

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. 

Summary  

The Resident Assistant position provides administrative assistance with Residence Life, Facilities, Maintenance and Resident Services operations and provide on-call emergency services. This will require participating in and supporting major management functions (i.e., move-in, move-out, facility tours and turn). 

Essential Duties and Responsibilities:   

Community Development:  

• Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/contracts.
• Be available to residents and maintain a high level of visibility in the buildings and community.
• Serve as a resource and referral person regarding campus resources.
• Encourage residents to take responsibility for incidents and events in the community.
• Maintain a positive building community through open communication and programming.
• Respond and report behavior that is inappropriate. 

Safety and Security: 

• Interpret and enforce community and campus regulations and policies.
• Learn and implement building-wide emergency response procedures.
• Complete and submit Incident Reports following each duty shift.
• Respond to situations needing attention.
• Observe residents who identify emotional, relationship, psychological, academic or social problems.
• Intervene appropriately or report as needed. 

Programming: 

• Coordinate and complete social or educational programs once a month which follow programming curriculum. 
• Encourage and involve residents to develop and implement programs.
• Complete and submit a Program Proposal and advertise for program by given deadline.
• Evaluate and complete Program Evaluation within 24 hours of program completion. 

Facility Management: 

• Assist with room condition assessments prior to move-in and after move-out each semester.
• Assist with the opening and closing of the buildings.
• Assist in summer turn responsibilities and inspections, as needed.
• Conduct health, safety and maintenance inspections each semester and follow-up accordingly.

• Report maintenance concerns reported or observed within the community.
• Complete other facility management responsibilities as assigned.
•  Assist with on-call duties included (ex: floods, lockouts, fire, etc.). 

 Administrative: 

• Participate in training and administrative tasks which occur prior to classes beginning and after classes end.
• Maintain confidentiality at all time.
• Perform administrative duties in a thorough and timely manner, including incident reports, occupancy checks each semester, damage billing, surveys, and reporting of maintenance issues.
• Participate in move-in/move-out, renewal events, any open house and other events as assigned.
• Attend all in-services, staff meetings, staff training and events as assigned. 

Front Desk / Office Responsibilities: 

• Answering the desk phones professionally.
• Distributing resident packages.
• Assisting residents with work order requests.
• Assisting residents in case of a lock-out. 
• Adhering to employment schedule and dress code.
• Enforcing policies / procedures of the community including campus, state and federal laws/regulations. 
• Other tasks as assigned.

 Duty: 

• Staff coverage/duty will be required during academic calendar break periods (holidays and extended time).
• Participate in an on-call duty rotation with RA staff after business hours and on weekends (requires walking through all buildings, ascending/descending stairs and holding/responding to a duty cell phone overnight) 
• Must be able to complete ALL summer training  responsibilities.
• Must be able to complete ALL turn and move-in and move-out tasks, processes and responsbilities. 

Qualifications:   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

• High school diploma. 
• Current student at Morgan State University
• Maintain full-time enrollment and “good standing” at Morgan State University.
• Maintenance a minimum of 2.5 GPA 
• Demonstrate proficiency in verbal communication. 
• Possess strong customer service skills. 
• Must have troubleshooting and diagnostic skills.   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Anticipated start date is July 18, 2025. The position is for a 12-month employment period. Future employment for this position is based on meeting qualifications and satisfactory work performance during employment period. 

Compensation: 

20% discount on rent. Work up to 20 hours (paid at $15.00 per hour) each week at the front desk

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.   

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.  

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.