Resident Assistant (Student Position at Queens College)

Job Title: Resident Assistant (Student Position) 

Reports To: Assistant Director of Residence Life 

Location: The Summit Apartments at Queens College  

Compensation: See compensation summary. Position not eligible for benefits 

FLSA Status: Student Non-Exempt  

Summary 

A Resident Assistant is responsible for positively fostering a high-quality living and learning experience for residents. The Resident Assistant will complement a student’s academic goals and personal growth by serving as a positive role model and resource. 

Responsibilities 

Administrative: 

• Must be able to attend weekly staff meeting. 
• Report for staff training approximately two weeks prior to Opening Day for the Fall semester, three to five days prior to the start of the Spring semester
• Maintain confidentiality. Informing your supervisor is not a breach of confidentiality and RAs are expected to keep their supervisors apprised of any potential problem. 
• Perform administrative duties such as incident reports, occupancy reports, damage billing, surveys, and reporting of maintenance issues.
• Participate in RA selection, training, Open House, and other events as assigned
• Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meetings with the supervisor and weekly staff meetings.

Safety and Security: 

• Be familiar with The Summit Rules and Regulations, Queens College and CUNY guidelines and policies and the Resident Assistant Manual.
• Provide appropriate levels of response and assistance.
• Interpret and enforce college and The Summit regulations and policies.  
• Implement building-wide emergency response procedures. 
• Complete and submit Incident Reports immediately following an incident.
• Respond to situations needing attention.
• Observe residents to identify emotional, relationship, psychological, academic, or social problems. Intervene appropriately and report, as needed.

Community Development, Programming, and Engagement:

• Identify your residents and know where they live within the first three weeks of the semester and be prepared for assessment of this information.
• Engage with residents intentionally through door knocks and other forms of approach.
• Notify supervisor of roommate conflicts immediately and assist with roommate mediations/living agreements.  
• Be available to residents and maintain a high level of visibility in the buildings.
• Encourage residents to take responsibility for incidents and events in the community.
• Maintain a positive floor community through open communication and programming.
• Identify and offer assistance to residents and colleagues on personal, academic, wellness, or other issues.
• Respond to and report behavior that is inappropriate, discriminatory, or harassing in nature (racial, ethnic, religious, ability, gender, and/or sexual identity).  
• Coordinate and complete at least four (4) All-hall Programs per semester based on residential programming model.  
• Coordinate and complete at least four (4) Community Builders per semester. 
• Attend and support 3 fellow RA programs per semester. 
• Attend and support Resident Appreciation events as scheduled.
  
• Attend and support Campus-wide, Largescale, and Campus Partner events as scheduled or assigned.
  
• Complete Intentional Interaction requirements as assigned.
• Complete 2 bulletin boards per semester, 1 must be educational.
  
• Complete 1 set of door tags per semester.
  
• Encourage and involve residents to assist with the development and implementation of programs.
  
• Complete and submit a Program Proposals by given deadline.
  
• Evaluate and complete Program Evaluation within 24 hours of program completion.
  
• Use on-line community groups in a befitting way to be a positive role model and student leader.    

Duty:

• Serve on RA duty rotation and assume duty responsibility on varying days including weekdays, weekends and evenings (requires walking around and through building (including MCR) and holding/responding to a duty cell phone during shift, overnight, and while phone is in possession).  
• Duty responsibility: the RA is in their area from 5:00 p.m. until 9:00 a.m. Sunday through Thursday and 5:00 p.m. until 5:00 p.m. the following day Friday and Saturday.
• Staff coverage and duty will be required during academic calendar break periods (holidays and extended time). Schedule will be determined by the staff.
• Must be available to work 3 duty days a week for scheduling purposes (Sunday – Thursday)
• Use duty cell phone in professional manner and for business purposes only.  
• Pick-up and return duty equipment at assigned times.

Facility Management:

• Assist with room condition reports prior to Move-In and after Move-Out (end of semester and during).
• Follow up and encourage residents to complete Room Condition Reports following Check-In.
  
• Assist with all openings and closings of the building.
  
• Conduct health, safety and maintenance inspections as scheduled and follow-up accordingly.
  
• Report maintenance concerns for your floor and the building in a timely manner.
  
• Complete other facility management responsibilities as assigned.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• High school diploma.
• Current student at Queen College and maintain full-time enrollment.
• Sophomore class standing prior to commencement of RA term.
• Good standing with Queens College and the Summit Apartments (i.e. no judicial probation, outstanding financial obligations, etc.)  
• Maintain cumulative GPA of 2.5 prior to and during RA term.
• Sophomore class standing prior to commencement of RA term.
• Availability for the entire academic year (BOTH Fall and Spring semesters). 
• Demonstrate proficiency in verbal communication and possess strong customer service skills. 
• Must have troubleshooting and diagnostic skills; and a willingness to learn. 

Resident Assistants (RAs) must obtain prior approval from their supervisor for any outside employment, club or sports activities, internships, student teaching, or holding a major office in student government. All supplemental employment must accommodate RA responsibilities. RAs are expected to perform additional duties as assigned and must remain on campus until closing responsibilities are completed and authorized departure is granted. Duty responsibilities continue through Winter, Spring, and holiday breaks. RA positions are assigned by the Office of Housing and Residence Life based on departmental needs, not personal preference. Assignments may be changed at any time, and declining an offered placement may result in removal from the position or applicant pool.