Leasing Office Coordinator (Staff Apartment Included)

Job Title: Leasing Office Coordinator

Reports To: Property Manager

Location: Fraternity Row near San Diego State University

Compensation: $19.00-$20.00 per hour, staff apartment and comprehensive benefits package 

FLSA Status: Non-Exempt

Summary

Under the direct supervision of the Property Manager, the Leasing Office Coordinator is responsible for supporting management of the community and assisting with operational processes. Responsibilities include, but are not limited to, greeting residents and visitors, answering and directing telephone calls, processing mail/packages, processing work order requests, performing leasing responsibilities, carrying out clerical tasks, such as data entry, typing, filing, copying and faxing; and participating in Professional Staff On-Call duty rotation.

Essential Duties and Responsibilities

Office Administration:

• Act as the first point of contact for visitors, residents, and vendors, ensuring a welcoming and professional environment
•  Oversee daily office operations, including scheduling, correspondence, record-keeping, and filing.
• Maintain accurate documentation for leasing and office functions, ensuring compliance and organization.
• Manage office supply inventory and ensure all office equipment is in working condition.
• Facilitate effective communication between residents and management team to resolve concerns promptly.

Leasing Responsibilities:

• Respond to inquiries from prospective residents via phone, email, and walk-ins, providing detailed and accurate information regarding community 
• Help prospective residents through the leasing process, from application submission to lease execution.
• Verify applicant documentation and ensure compliance with leasing policies and procedures.

Bookkeeping:

• Assist with accounts payable by processing invoices, ensuring timely payments and accurate record-keeping.
• Maintain accurate financial records including processing resident rent payments.
• Complies with and enforce local and state eviction laws.

Customer Service & Resident Relations:

• Help address resident questions and concerns in a timely manner.
• Facilitate lease renewals by proactively reaching out to current residents regarding renewal process.
• Respond to incidents and write incident reports when required

On-Call Rotation:

• Serve in the professional staff on-call duty rotation.
• This position requires on-site residency or residency within a predictable 30-minute radius of the property to assist with after-hours emergencies.
• Some evening and weekend work may be required.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma. 
• 2-3 years of apartment clerical office experience or apartment leasing experience.
• Proficiency in Microsoft Word, Excel, and Outlook; ability to operate office equipment including photocopier, fax, and telephone.
• Knowledge and understanding of organization structure, workflow, and operating procedures. 
• Knowledge of administrative and clerical procedures and systems such as managing files/records and other office procedures and terminology. 
• Good organization and communication skills. 
• Must be a team player, we all must work together as we strive to provide the best service possible for our residents & customers. 

Work Hours

Monday-Friday: 9:30am-5:30pm. Some evening and weekend hours may be needed. Advance notice will be given. This position will also be on the professional staff duty rotation for a week at a time.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced.  The noise level is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; climb stairs; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

This is not an employment contract.

Hourly pay rate commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. 

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.  

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.