What are the responsibilities and job description for the desktop engineer 821632 position at Capstone Search Advisors?
Fairfield County MSP is looking for a motivated Level II / III Helpdesk Analyst to join their growing team. You will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to their clients throughout various stages of troubleshooting and solution implementation within their environment.
You will also :
Resolve situations with VIP clients (white glove experience)
Troubleshoot and resolve critical server, network, and lines of business incidents
Windows Server 2008 / 2012 / 2016, including Active Directory, Group Policy, DNS DHCP
Office 365 / Azure / AWS
Microsoft Exchange Server / Exchange Online
Remote access technologies, including RDS and VPN
Peripheral device support, including network printers, scanners, monitors & UPS devices.
WAN devices
Hypervisors, SAN, NAS
Wireless controllers and access points, routers, firewalls, and network switches
Resolve escalated issues from the L1 and L2 team members
Complete move / add / changes of client servers and workstations, including adding printers, applications, roles, etc.
Mentor team members on technology
Collaborate with other departments to solve complex issues
Tasks assigned by the Director of Service Desk.
Experience :
Minimum of 3 years work experience in a Help Desk role
Previous MSP experience
CompTIA A / Network or equivalent experience
MCSA or equivalent experience
Complete technical understanding and expertise in the following :
Public and private DNS functionality
Mail flow diagnostics
VPN support and configuration
File server support and configuration
RDS environment support
