What are the responsibilities and job description for the Commercial Insurance Agency Service Manager position at Capstone Search Group?
About the Role
An independent insurance agency is expanding its New Jersey leadership team with the addition of Commercial Insurance Agency Service Manager . Leading a team of 15-20 employees in account management and client service roles, your goals focus on employee development, customer service cohesiveness, and ensuring excellent client retention & satisfaction.
Duties & Responsibilities
You ensure your direct reports successfully accomplish individual and team goals, working seamlessly with other service groups, marketing, and sales.
- Interview, hire, train, and develop client service employees. Explore any and all options for learning and development, from individuals at the earliest stages of their insurance career to seasoned professionals.
- Foster a culture of support, encouragement, and collaboration. Develop and execute individual performance plans, ensuring a high level of job satisfaction while maximizing the efficiency and productivity of each team member.
- Build strong working relationships with other agency groups, streamlining the process for account management, renewal preparation, upselling / cross selling opportunities, and support on critical and complex account issues alongside the producers.
Skills & Experience
