What are the responsibilities and job description for the Director of Client Services – Commercial Lines position at Capstone Search Group?
About the Role
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
As Director of Client Services, Commercial Lines , you manage and lead account management strategies and internal service operations for a large independent insurance brokerage. With a focus on client service excellence, you’ll evaluate service plans, strategies, and processes that optimize efficiency and lead to high client satisfaction and retention.
Duties & Responsibilities
You ensure your direct reports successfully accomplish individual and team goals, working seamlessly with other service groups, marketing, and sales.
- Help the service team manage workloads and make personnel adjustments when necessary.
- Assist with executing client service plans, advising on coverage and escalated issues as needed.
- Foster a culture of support, encouragement, and collaboration. Coordinate training and continuing education. Create pathways for career development and opportunities for internal promotion.
Skills & Experience
Job Specs
Location : Salt Lake City, UT. Expect occasional travel within the Mountain West region.
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