What are the responsibilities and job description for the Service Desk Engineer position at Capstone Technology Resources, Inc. (Capstone)?
9 month contract (W2 only) for a Service Desk Engineer at our global fintech client onsite, downtown San Francisco. Join a great culture, and a growing team with a global presence.
😶😶😶 - Contract is W2 only (no C2C allowed nor 1099)
✔ ✔✔- $55/hour
🦴🦴🦴 - Capstone's Benefit's Plan contributes $250/mo. to our employees BS and Kaiser medical premiums. Dental is offered and a Roth IRA.
What You’ll Be Doing
• Providing in-office support for the New York City (Park Ave) Hub spot office
• Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between
• Support SaaS tools, compliance practices, on and off-boarding processes, and collaboration hardware in our conference rooms and event spaces
• Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency
• Create detailed and impactful documentation for your peers and our user base
• Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale our service capabilities globally
• Act as point of contact on technical matters for local product and operations teams, as well as all other stakeholders
• Partner with IT Procurement to help coordinate with local vendors, and to insure efficient logistics and supply chain processes
• 1st line troubleshoot any network connectivity concerns and triage to network team as needed
• 1st line troubleshoot any AV/ conf room concerns and triage to AV team as needed
• Troubleshoot any desk connectivity issues (monitors, keyboards, mouse, physical LAN connections). Replace cables or connectors as needed
What We Look For In You
• Technical support expertise on OSX, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration.
• Agent level knowledge of Jira Service Desk, or similar ticketing system.
• Mid-level networking knowledge and troubleshooting ability.
• Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
• Demonstrable troubleshooting methodologies and root cause analysis.
• Able to move and set up hardware and peripherals around the office.
• Excellent communication and time management skills.
• Experience managing service vendors.
Nice To Haves
• Experience project managing medium scale rollouts.
• Scripting and automation experience.
• Experience working in an agile
Salary : $55
