People Partner - New York, NY

About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster, and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we’d love to have you join us.

About the Role

We seek a high-performing People Partner to join our People team, supporting our hourly teammates onsite at our pharmacy in Harlem. In this role, you’ll work closely with local pharmacy and operations leaders to support the development of a world-class employee experience at Capsule. This role will coach and support pharmacy and operations leaders on all talent, compliance, and people-related efforts across our operations. In addition, this individual will play a critical role in building and sustaining positive employee engagement through effective and efficient resolution of employee concerns, policy adherence, performance management, and other day-to-day people-related activities. Your responsibilities will include:

• Supporting managers and teammates on all people-related matters, including performance management, employee engagement, employee relations, conflict resolution, and interpretation of employment policies and practices.

• Resolve second-tier issues that have been escalated by the People Operations team that requires sensitivity and judgment, effectively prioritizing multiple cases and escalating to People Team leadership and legal counsel when necessary.

• Partnering with internal stakeholders to create, plan, and execute strategic projects and policy initiatives across the company to improve the teammate experience.

• Identify areas where additional work may be needed to help simplify, automate, or align policy to company values and our operating principles.

About You:

• You take pride in enabling the best work of others on the team. You anticipate your teammates' needs and provide and obtain all the facts, making it easy for them to make decisions.

• You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to improve and succeed.

• You work hard and want to have fun while you do so. You celebrate wins, and remember to enjoy the journey as we build something iconic.

• You thrive on being pushed and challenged. You communicate effectively in written form and on your feet, and you are not fazed by tough questions in the moment.

• You operate like an owner and expect others to do as well. You take personal responsibility and value personal responsibility in others.

• You have a knack for building strong relationships with your teammates and across functional teams.

• You are resilient and can adjust to a frequently changing and fast-paced environment.

• You demonstrate a balance of utilizing sound judgment while being right and fast.

Requirements:

• This role is onsite at the Harlem pharmacy in New York City.

• You have at least 2 years of experience in the People function, and your current role is preferably as an HR Generalist, Employee Relations specialist, or similar position.

• Previous experience supporting hourly employees.

• Experience in managing employee relations and conducting investigations.

• Ability to handle competing priorities, use sound judgment to escalate when necessary, and have strong written and verbal communication skills.

• Strong bias for action.

What We Offer

• The starting anticipated earnings for this position are between $75,000 and $95,000. Compensation packages include base pay and benefits.

• Comprehensive benefits package including medical, dental, and vision coverage for full-time employees

• The opportunity to work alongside some of the brightest minds in healthcare and technology

• The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have diverse problems to solve and believe that we need diverse perspectives to deliver the best possible solutions. We look for talent from a wide range of backgrounds, including—but not limited to—race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.