What are the responsibilities and job description for the Front Desk Agent position at Capt. Thomson's Resort?
Our elite customer service team is hiring qualified candidates to work towards the ultimate shared goal of offering vacationers the very best experience in the 1000 Islands.
Your schedule must be flexible for both day and night shifts, along with weekend availability.
Front Desk Agent Responsibilities:
- Welcome guests checking-in and out
- Answer phone calls and create guest reservations
- Navigate our resort software
- Assist guests with travel itineraries; local awareness of the 1000 Islands
- Manage online booking sites periodically
- Money exchange & maintaining an office bank
Front Desk Agents represent the first impression of our valued guests traveling to the 1000 Islands. Join the best welcoming hospitality team in Alex Bay today! We offer many opportunities for growth and leadership.
Front Desk Skills:
- Exhibits outstanding written and oral communication
- Maintains excellent customer service
- Ability to assess guest issues with a prompt and comfortable solution
- Proficiently works in a face-paced and multi-tasking environment
Job Types: Full-time, Part-time, Seasonal
Pay: $18.50 - $19.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Application Question(s):
- Are you available to work every weekend?
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $19 - $19
