Community Manager

Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion.

We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture.

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.

Check out our latest financing milestone and some other coverage:

The Information: 50 Most Promising Startups

Fast Company: Next Big Things in Tech

The New York Times: When A.I. Bridged a Language Gap, They Fell in Love

Business Insider: 34 most promising AI startups

Time: The Best Inventions of 2024

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)

We do not work with third-party recruiting agencies, please do not contact us**

About the role:

Captions is the leading AI video platform used by millions of creators and companies to generate short-form video. As our first Community Manager, you’ll have a rare opportunity to build our community efforts from the ground up—with full support and buy-in from the entire team. We’re sitting on a massive, engaged user base and a blank slate when it comes to community: it’s all yours to shape!

This is a high-impact, highly visible role for someone who wants to design and execute the full spectrum of community strategy—from choosing the right platforms to engaging users online and in real life.

We’re looking for someone who has experience working with businesses of all sizes on their video creative, and knows how to create real value through community.

Key Responsibilities:

You’ll own and execute our community strategy from the ground up—building programs, leading conversations, and creating spaces where our customers feel supported, inspired, and connected.

Build Community Infrastructure

• Launch and manage community channels. Eg., Slack, Discord, Reddit, public forums, reviews, and newsletters

• Set the strategy and execution plan for building vibrant spaces for B2C and B2B customers

• Own content distribution for changelogs, insider updates, and product announcements

Drive Community Engagement and Events

• Plan and host live and virtual events: AMAs, roundtables, podcasts, meetups, and more

• Collaborate with our customer base to spotlight stories and successes

• Organize and experiment with new formats and initiatives.

Develop Scalable Programs

• Launch customer-centric initiatives: advisory board, ambassador programs, user groups

• Run giveaways, contests, and appreciation campaigns (yes, there will be SWAG)

• Oversee programs that drive customer love and deepen brand loyalty

Be the Voice of the Community

• Act as the liaison between our customers and internal teams—product, support, marketing

• Surface community feedback and insights to help guide roadmap and experience improvements

• Serve as a subject matter expert and be the face of Captions in external communities

Requirements:

Preferred Experience

• 3–6 years building or managing online communities, ideally at a SaaS company

• Experience launching and growing platforms like Discord, Slack, and forums from scratch

• Comfortable using video editing software and AI tools like Captions, Descript, Runway, Pika, etc.

• Comfortable on camera (we can clone you, don’t worry) and excited to be interacting with customers one-on-one and one-to-many—this role involves customer onboarding, education, and hosting live training sessions

• Clear, fast, and engaging communicator—both in writing and verbally

• Optimistic, curious, and have embraced AI and emerging technologies

• Familiar with B2B SaaS best practices and customer lifecycle journeys

Nice-to-Haves

• Background in video and generative AI

• Prior experience at product-led startups and companies

• You’ve hosted community events, built user programs, or managed influencer/creator relationships

• Comfortable with AI and automation tools like Bolt, Replit, Zapier, Make.com, Gumloop, and a general understanding of APIs

Benefits:

• Comprehensive medical, dental, and vision plans

• 401K with employer match

• Commuter Benefits

• Catered lunch multiple days per week

• Dinner stipend every night if you're working late and want a bite!

• Doordash DashPass subscription

• Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)

• Multiple team offsites per year with team events every month

• Generous PTO policy

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.

Compensation Range: $100K - $165K