What are the responsibilities and job description for the Customer Support Agent (EMEA / APAC / LATAM) position at Captions?
Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion.
We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture.
We're very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.
Check out our latest financing milestone and some other coverage :
The Information : 50 Most Promising Startups
Fast Company : Next Big Things in Tech
The New York Times : When A.I. Bridged a Language Gap, They Fell in Love
Business Insider : 34 most promising AI startups
Time : The Best Inventions of 2024
- Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)
We do not work with third-party recruiting agencies, please do not contact us
About the Role & Team
Captions is revolutionizing how creators and businesses generate and edit videos. We are seeking an experienced Customer Support Agent to trouble-shoot and respond to customer inquiries.
As a Customer Support Agent, you will be the frontline of customer interactions, providing timely and effective support via Intercom. Reporting to the Head of Customer Support, you will troubleshoot technical issues, escalate when necessary, and collaborate with cross-functional teams to ensure resolution. This role is perfect for someone who thrives on solving problems and delivering excellent customer experiences.
Responsibilities
Preferred Qualifications
Working Hours
We are looking for agents who can provide support in various timezones.
Please indicate what region you will work in :
Please indicate what timezone you are available to work in :
Please indicate which shift you are able to work :
Benefits :
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note benefits apply to full time employees only.
