What are the responsibilities and job description for the Customer Service Representative position at Captura Hall?
Job Description
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the front line of communication with our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will play an essential role in building and maintaining strong relationships with our clients, contributing to the overall success of the company.
Responsibilities
Handle customer inquiries and resolve issues via phone, email, or in-person
Provide product and service information to customers
Process orders, returns, and exchanges efficiently and accurately
Maintain customer accounts and update information as necessary
Assist with troubleshooting product-related issues and providing solutions
Collaborate with other departments to ensure timely and effective service
Document customer interactions and feedback for continuous improvement
Meet performance and quality targets as set by the company
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the front line of communication with our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will play an essential role in building and maintaining strong relationships with our clients, contributing to the overall success of the company.
Responsibilities
Handle customer inquiries and resolve issues via phone, email, or in-person
Provide product and service information to customers
Process orders, returns, and exchanges efficiently and accurately
Maintain customer accounts and update information as necessary
Assist with troubleshooting product-related issues and providing solutions
Collaborate with other departments to ensure timely and effective service
Document customer interactions and feedback for continuous improvement
Meet performance and quality targets as set by the company
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