What are the responsibilities and job description for the Customer Support Specialist position at Captura Hall?
Company Description
About Us:
At Captura Hall, we specialize in providing seamless event and business solutions through innovative design and exceptional customer service. Our space is a hub for professionals, creatives, and organizations seeking a functional yet stylish environment to connect and thrive. We take pride in our commitment to excellence, attention to detail, and welcoming atmosphere.
Job Description
Job Description
We are seeking a detail-oriented and empathetic Customer Support Specialist to join our team. In this role, you will serve as the first point of contact for our clients, providing accurate information and timely resolutions to inquiries. The ideal candidate will be professional, patient, and driven to deliver top-tier customer care in a fast-paced environment.
Responsibilities
Qualifications
Benefits
About Us:
At Captura Hall, we specialize in providing seamless event and business solutions through innovative design and exceptional customer service. Our space is a hub for professionals, creatives, and organizations seeking a functional yet stylish environment to connect and thrive. We take pride in our commitment to excellence, attention to detail, and welcoming atmosphere.
Job Description
Job Description
We are seeking a detail-oriented and empathetic Customer Support Specialist to join our team. In this role, you will serve as the first point of contact for our clients, providing accurate information and timely resolutions to inquiries. The ideal candidate will be professional, patient, and driven to deliver top-tier customer care in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and ticketing systems
- Troubleshoot and resolve product or service issues in a timely manner
- Document customer interactions and maintain accurate records
- Provide guidance and support to ensure customer satisfaction
- Collaborate with internal departments to escalate and resolve complex issues
- Maintain up-to-date knowledge of company products, services, and policies
- Identify and suggest opportunities for continuous improvement in customer support processes
Qualifications
- Previous experience in customer service or support roles
- Strong verbal and written communication skills
- Problem-solving abilities with attention to detail
- Ability to multitask and prioritize under pressure
- High level of professionalism and empathy
- Proficiency in CRM systems and basic office software is a plus
Benefits
- Competitive salary ($48,000 – $60,000 per year)
- Opportunities for professional growth and internal advancement
- Supportive team environment with ongoing training
- Health and wellness programs
- Paid time off and holidays
Salary : $48,000 - $60,000
