What are the responsibilities and job description for the Bilingual (Spanish/English) Office Assistant (CSR) - No weekends! position at Car Center?
Car Center is an I-Car Gold Multi-shop growing company that prides itself in our winning team focused culture. We are a family business and family minded. Car Center offers an exceptional customer experience which in return keeps our shops very busy. We have many insurance relationships that also help to keep work coming our way. Our Core Values provide us with not only a stable workplace but a fun environment. We are looking to build a team of employees with a desire to give our guests the best possible experience during one of life's least preferred ones!
Shift: Monday through Friday, 7:45am-5pm (Full Time)
Reports To: General Manager
Location: Grand Rapids
What To Expect
- Medical Benefit Packages
- Paid Time Off
- Paid Holidays
- Retirement Plan with up to 3% match
- Paid Training
- Career Development
- Weekends Off
Job Responsibilities
- Ability to professionally and warmly greet visitors and answer phone calls
- Very strong clerical skills and knowledge of office software systems
- Capable of working with many interruptions in a fast-paced environment
- A demonstrated excellent attendance record
- Able to operate independently - self motivated/take initiative
- Provide exemplary customer service in in a friendly professional manner
- Perform daily data entry
- Cleaning of office and other areas of the shop
- Act as translator for the office and shop interactions as needed
- All other responsibilities as assigned
Other Requirements
- Prior reception experience 3 years (required)
- High School Diploma/GED (required)
- Valid and clean Driver's License (required)
- Fluent in English and Spanish (required)
- Uphold Company Core Values (required) *see below
Environmental Requirements
- Able to sit for long periods of time
- Able to endure autobody shop environment (dust particles, etc)
Our Core Values
- Attitude = Altitude
Do the right thing, work hard, have fun, stay humbly confident. The team comes first. - Exceptional Distinct Guest Experience (E.D.G.E.)
Proactive Customer Service - Respectful Accountability
Collect all the facts first, deliver with respect. Teachable moments = opportunity for growth. - Servant Leadership
Leadership exists at every level. Always lead by example. - Share to Solve
Positive communication and collaboration are key to solving challenges. We focus on solutions, not blame, and work together to overcome obstacles. - Grow or Die
Embrace change with a growth mindset. What worked yesterday may not work today. Always continue improving.
Salary : $18
