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Office Assistant (CSR) - No weekends!

Car Center
Big Rapids, MI Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 4/5/2025

Car Center  is an I-Car Gold Multi-shop growing company that prides itself in our winning team focused culture. We are a family business and family minded. Car Center offers an exceptional customer experience which in return keeps our shops very busy. We have many insurance relationships that also help to keep work coming our way. Our Core Values provide us with not only a stable workplace but a fun environment. We are looking to build a team of employees with a desire to grow!

As the face of our office, you’ll be a ray of sunshine—always bringing positivity, energy, and a friendly demeanor that helps create a welcoming atmosphere for employees and visitors alike. This individual will play a pivotal role in ensuring smooth office operations by providing customer service support and assisting in planning office events. Additionally, the CSR will help maintain a clean and organized office environment, including regular fridge cleaning and organization.

Shift:
Monday through Friday, 7:45am-5pm (Full Time)

Reports To: General Manager


Benefits


  • Paid Time Off
  • Insurance Package (Medical, Vision, Dental, Life Insurance, and Retirement)
  • Employee Discount
  • Paid Training/Career Development


Required Abilities


  • Ability to professionally great visitors and answer phone calls
  • Very strong clerical skills and knowledge of office software systems
  • Maintain clean office space for the shop
  • Capable of working with many interruptions in a fast-paced environment
  • A demonstrated excellent attendance record
  • Able to operate independently - self motivated/take initiative
  • Able to sit for long periods of time
  • Able to endure autobody shop environment (dust particles, etc.)


Responsibilities


  • Direct incoming calls
  • Provide exemplary customer service in in a friendly professional manner
  • Greeting visitor and directing where necessary
  • Perform daily data entry
  • Cleaning of office and other areas of the shop
  • Assist in organizing and coordinating office events, including team-building activities, celebrations, meetings, and company outings. Communicate event details to all relevant parties and ensure smooth execution.
  • All other responsibilities as assigned


Other Requirements


  • Prior reception experience 3 years (required)
  • High School Diploma/GED (required)
  • Valid and clean Driver's License (required)
  • Uphold Company Core Values (required*see below


Our Core Values


  • Attitude = Altitude 
    Do the right thing, work hard, have fun, stay humbly confident. The team comes first.
  • Exceptional Distinct Guest Experience (E.D.G.E.)
    Proactive Customer Service 
  • Respectful Accountability
    Collect all the facts first, deliver with respect. Teachable moments = opportunity for growth.  
  • Servant Leadership
    Leadership exists at every level. Always lead by example.  
  • Share to Solve
    Positive communication and collaboration are key to solving challenges. We focus on solutions, not blame, and work together to overcome obstacles. 
  • Grow or Die
    Embrace change with a growth mindset. What worked yesterday may not work today. Always continue improving.

Salary : $15

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