What are the responsibilities and job description for the Collections Specialist position at Car City - Orbit Leasing - Reliable Auto Finance?
Job Title: Collections Specialist
Onsite Position: 1515 28th St SW
Are you a driven, results-oriented professional with a passion for problem-solving? Do you excel in navigating challenging situations and achieving successful outcomes? If so, we want you to join our team as a Collections Specialist!
About Orbit Leasing:
Since 2002, Orbit Leasing has been committed to helping individuals with less-than-perfect credit secure reliable transportation while working to improve their credit and financial standing. We proudly serve Michigan and Northern Indiana by providing quality used vehicles to those who need it most. At Orbit Leasing, we not only offer vehicles but also the opportunity for customers to rebuild their financial future.
Position Overview:
Are you a highly motivated, assertive professional with a proven track record of success in collections? Orbit Leasing is looking for a Collections Specialist who thrives in a high-volume environment and is eager to make an impact. You will be responsible for managing customer accounts, negotiating payment arrangements, and maintaining effective communication to help clients resolve overdue balances while adhering to company guidelines.
Key Responsibilities:
- Build Customer Relationships: Establish and maintain strong, positive relationships with customers to foster trust and facilitate smooth collections.
- Payment Negotiation: Proactively negotiate payment plans and arrangements, ensuring they align with company policies while maintaining a high level of professionalism and assertiveness.
- Meet Collection Targets: Work under pressure to meet daily, weekly, and monthly collection goals without compromising professionalism or quality of service.
- Documentation & Accuracy: Maintain accurate records of all client interactions, payment status, and collection efforts using our CMS system.
- Account Management: Process payments via credit card or checking accounts, updating customer records accurately.
- Communication: Engage with customers through multiple channels including phone, email, text, and mail.
- Problem Resolution: Use critical thinking skills to resolve payment issues and provide solutions to customers while minimizing risk to the company.
Qualifications/Essential Functions:
- Education: High school diploma or GED.
- Schedule: Full-time availability, Monday-Friday (8am-6pm), with the flexibility to work at least two Saturdays per month (9am-1pm). Set schedule of 40 hours/week, with potential for one half-day.
- Ability to work independently and as part of a team while managing multiple tasks in a dynamic setting.
- Computer Skills: Proficiency in using multiple programs and dual screens throughout the workday.
- Communication Skills: Strong written and verbal communication skills, with the ability to engage with customers effectively.
- Attention to Detail: Maintain accuracy in customer records, payment processing, and reporting.
- Proven Success in Collections: At least 4 years of relevant experience in collections on installment debt or a similar role, with a demonstrated track record of meeting and exceeding collection goals.
- Physical Requirements: Ability to sit for extended periods while working on a computer and handling phone calls.
Compensation:
- Hourly Nonexempt Rate: $24 based on experience (4 years plus of collections experience with installment debt required).
- Bonus Potential: Monthly bonus compensation after successful completion of training.
Why Orbit Leasing?
We believe in investing in our team, offering a comprehensive wage and benefit program that includes medical, dental, and vision insurance, 401(k) with 20% contribution match, supplemental insurance options, corporate gym discounts, and much more.
Opportunity for Growth: Join a growing company with room for career advancement and professional development.
Supportive Environment: Be part of a team that values hard work, integrity, and success.
Equal Employment Opportunity:
Orbit Leasing is an equal opportunity employer. We prohibit discrimination based on race, color, religion, creed, national origin, ethnicity, sex (including pregnancy, childbirth, or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, or any other characteristic protected by law. We are committed to taking affirmative action to employ and advance in employment individuals from diverse backgrounds.
Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Pre-employment screening including a background check.
Take the next step in your career with Orbit Leasing and help customers achieve financial success through reliable transportation.
Salary : $24
