What are the responsibilities and job description for the Collision Repair Appraiser position at Car Craft Auto Body?
Description
The Appraiser is responsible for providing customers with timely and friendly appraisals,
with the ultimate goal of closing the sale to maintain a high closing ratio. In addition, the
appraiser must handle communication with the adjuster and customer regarding status of
the vehicle. This position is often the main point of contact for the
customer, so he or she must strive to represent the company in a professional manner,
through excellent communication and portraying a business image.
DUTIES/RESPONSIBILITIES:
? Accountable for providing superior customer service.
o Complete the pre-inspection checklist and quality sheets.
o Inspect damaged vehicles and write accurate appraisals.
o Handle all appraisals, supplements, and
warranties when dealing with the customer, striving to maintain and
improve closing ratio set by the company.
o Check all vehicles in within 30 minutes of drop off, label windows, and photo unrelated prior damage
o Appraiser writes estimate/supplement at the vehicle with the technician
o Follow-up on customer appraisals, in order to increase closing ratio.
o Ongoing communication with insurance adjusters, production staff and customer
regarding status of repair.
o Inspect repairs and meet with customers when picking up vehicle to ensure
customer satisfaction.
o Work to resolve any customer concerns or dissatisfaction with the work or
the company.
? Attend release meetings.
? Responsible for all supplemental parts ordering of vehicles
? Accountable for maintaining an acceptable closing ratio.
o Responsible for maintaining consistent sales volume to meet or exceed
company goals resulting in projected gross profit.
o Maintain relationships with insurance agents, dealerships, fleet accounts
and other businesses
o Qualify prospects for appropriate repair work.
? Accountable for coordinating with other staff to achieve set sales goals.
o Cooperate with staff in planning meetings to identify regular accounts,
marketing calls and schedules.
o Work with Marketing representative to develop methods of follow-up and
contact, such as thank you letters, props and other methods of maintaining
contact and presence with agents, dealers, fleets and businesses.
o Participate in monthly company meetings and be willing to attend any and
all training programs to enhance performance.
? Other duties as assigned by General Manager
Requirements
EXPERIENCE / SKILL REQUIREMENTS
?Functional / Technical Knowledge:
o Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
o Estimating Software (CCC1, Mitchell) – INTERMEDIATE
? Specialized Training:
o ICAR a plus
? Skills & Abilities Requirements:
o Work independently without close supervision.
o Flexible / adaptable to constant change.
o Strong tact and diplomacy; ability to interact with all levels of personnel.
o Highly organized; ability to handle multiple concurrent assignments.
o Ability to prioritize, organize and plan work under own initiative.
o Strong communication skills (reading, writing, speaking, listening.
OCCUPATIONAL QUALIFICATIONS
? Physical Requirements:
o Keyboarding/Finger dexterity
o General Physical Skills (Carrying, Squatting, Kneeling, Standing, Sitting,
Walking)
o Driving, must have valid DL
