What are the responsibilities and job description for the Customer Service Representative position at Car Craft Auto Body?
Summary
As a Customer Service Representative, you will be essential in delivering outstanding support and fostering positive relationships with clients. You will utilize your core skills in communication, data entry, and phone etiquette to address customer inquiries and resolve issues effectively.
Job Description
-Providing exceptional customer service-greeting customers with a smile and keeping them well informed of their vehicles repair status
-Scheduling repairs
-Dispatching tows
-Verifying payment information with insurance companies
-Working with the accounting department to keep the accounts receivable clean and accurate
-Keeping inventory of office supplies
-Maintaining a clean and organized environment
Qualifications
- Proficient in English with strong communication skills
- Experience in customer support and client services
- Excellent phone etiquette and data entry capabilities
- Familiarity with Microsoft Office and general computer skills
- Ability to handle cash and perform outbound calling
- Multilingual or bilingual skills are a plus
- Strong analytical skills and typing proficiency
- Reliable
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- No nights
Experience:
- Body Shop: 1 year (Preferred)
- office administration: 1 year (Preferred)
Work Location: In person
Salary : $20
