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Customer Service / Service Advisor

Car Spa, Inc.
VA Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025

Job Title : Service Advisor

Location : Virginia Beach, Virginia

Reports To : General Manager and Car Wash Assistant Manager

FLSA Status : Hourly - Non-Exempt

About Car Spa :

Since our establishment in Jacksonville, Florida in 1999, Car Spa has been synonymous with high-end cleaning and detailing services tailored to meet our customers' needs. Our inaugural location was meticulously designed to exceed expectations, setting the standard for excellence in automotive care.

Over the past two decades, Car Spa has experienced remarkable growth, expanding to encompass 15 locations across four states. Despite our expansion, our commitment to providing an unforgettable experience to each and every customer remains unwavering.

At Car Spa, we take pride in ensuring that every vehicle leaves our facilities not only clean and shiny but also with the satisfaction of receiving top-tier service. Our dedication to excellence has solidified Car Spa as a trusted name in the automotive care industry.

Essential Duties and Responsibilities :

  • Successfully complete Car Spa's Service Advisor Certification Program, demonstrating comprehensive knowledge and proficiency.
  • Execute the 7-step customer interaction model with precision and enthusiasm, prioritizing customer satisfaction and exceeding sales goals.
  • Conduct efficient processing of customer transactions using various payment methods at the entrance to the tunnel.
  • Proficiently operate Point-of-Sale System and Tunnel Control System, ensuring seamless service delivery.
  • Safeguard vehicle accessory items susceptible to damage in the car wash tunnel, demonstrating meticulous attention to detail.
  • Address customer inquiries regarding Car Spa's comprehensive range of services with clarity and professionalism.
  • Maintain versatility by undergoing cross-training to perform all vehicle services, including car wash and express detail services.
  • Fulfill additional responsibilities as delegated by management, exhibiting flexibility and a proactive approach.

Working Conditions :

  • Embrace working outdoors in diverse weather conditions, demonstrating resilience and adaptability.
  • Prioritize safety in a dynamic environment with constant traffic movement, remaining vigilant and agile.
  • Demonstrate physical agility by accessing all areas of vehicles, necessitating bending, reaching, stooping, and stretching.

    • Qualifications : Mandatory :

  • Previous experience in delivering exceptional customer service, showcasing strong interpersonal skills.
  • Proficient communication abilities, enabling effective interaction with customers and team members.

    • Preferred :

  • Proven track record in sales, leveraging persuasive communication to drive revenue growth.
  • Prior exposure to the automotive or car wash industry, facilitating a seamless transition into the role.
  • Familiarity with automotive services, enhancing understanding and efficiency in service delivery.

    • Next Possible Position(s) :

  • Car Wash Assistant Manager

    • Join our dynamic team at Car Spa and become part of a legacy built on excellence, passion, and a commitment to exceeding customer expectations! This position is eligible for bi-weekly bonuses! Learn More

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