What are the responsibilities and job description for the NONCOMPLIANT DO NOT RE-OPEN REQ position at Car Spa, Inc.?
Job Description
Job Description
Customer Service is Job #1
Responsible for maintaining a working environment focused on customer satisfaction.
Identify and promptly resolve customer concerns and complaints.
Essential Duties and Responsibilities :
Facility Manager-on-Duty (MOD) in absence of General Manager or Car Wash Manager
Ensure customer satisfaction
Identify and promptly resolve customer concerns and complaints
Ensure car wash quality standards
Manage overall vehicle flow and production in car wash operation
Ensure car wash compliance with all OSHA and EPA standards
Conduct on-going safety training and meetings
Perform opening and closing duties
Maintain and inspect car wash equipment
Manage inventory of chemicals, towels, etc.
Recruit and hire car wash staff
Train all car wash employees according to the Car Spa certification process
Assess performance and skills of car care specialists
Provide feedback, coaching, and corrective action as needed to maintain employee standards and improve performance.
Schedule car wash employees / manage payroll budget and time clock
Achieve profitability goal (i.e., average ticket, volume, production)
Maintain accurate records and reporting
Perform all essential duties and responsibilities as outlined on the job descriptions for the all car wash employees
Working Conditions :
All work is done outdoors in all types of weather.
Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles.
You are required to enter and / or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.
Qualifications : Mandatory
2 Years in Car Wash management experience or equivalent
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