What are the responsibilities and job description for the Oil Shop Manager Assistant position at Car Spa, Inc.?
Customer Service is Job #1
- Responsible for maintaining a working environment focused on customer satisfaction.
- Identify and promptly resolve customer concerns and complaints.
Team Management
- Train all Oil Specialists according to the Car Spa certification process.
- Inspect and assess performance and skills of Oil Specialists.
- Provide feedback, coaching, and corrective action as needed to maintain Oil Specialist standards and improve performance.
Store Operations
- Make sure all safety and double checks are performed on each vehicle. Damage prevention.
- Make sure all safety equipment is worn by each lube employee performing in the lube center. Eyeglasses, bump caps, burn sleeves and slip resistant shoes.
- Make initial contact with all customers and suggest services based on manufacturer recommendations.
- Responsible for enforcing Car Spa Policies and Procedures relating to your department.
- Perform opening and closing duties.
- Assist in scheduling Oil Center employees according to the staffing model.
- Perform all job responsibilities as outlined in the Oil Specialist job description.
Working Conditions:
- All work is done in a service bay environment in all types of weather.
- Safety is a prime concern due to the constant traffic movement and potentially hazardous environment. You must be alert, move safely around moving vehicles, and use caution when performing oil center services.
- You are required to enter and/or reach all areas of any type of vehicle. You must constantly bend, reach, stoop and stretch.
- Must follow company policy for wearing protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.)
Qualifications:
- Quick lube experience
- Customer service experience
- Basic Management competencies outlined by Car Spa
